Technical Support Lead - Data Platforms

Yash Technologies Private Limited; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Benefits offered by this job

Flexible work arrangements

Inclusive team culture

Job summary

YASH Technologies is seeking a Senior Technical Support Lead to manage our Tier 1/Tier 2 Data Platforms support. You will lead a global 24/7 team, oversee SAP Datasphere, SAP S/4HANA, Databricks, Azure, and Power BI, and ensure reliable operations.

The role requires 6+ years in technical support with 3+ in leadership, strong communication, ITIL practices, and experience with ServiceNow/Jira.

Qualifications

• 6+ years in technical support roles, with 3+ years in a leadership capacity.
• Experience managing global 24/7 support operations and meeting demanding SLAs.
• Deep technical proficiency in: Azure, Databricks, SAP S/4HANA/BDC, Datasphere, SAC, and Power BI.
• Strong communication skills for technical and non-technical audiences.
• Experience with ticketing systems (ServiceNow, Jira) and ITIL practices.

Responsibilities

• Lead and mentor a team of L2 Technical Support Engineers.
• Manage the 24/7 global support model, including shift scheduling and on-call rotations.
• Establish and enforce SOPs for troubleshooting, incident resolution, and escalation.
• Monitor KPIs and SLAs, ensuring adherence to service commitments.
• Collaborate with Development, Engineering, and Operations for root-cause analysis.

Skills

Leadership

Communication

Azure

Databricks

SAP Datasphere

Power BI

SAC

Tools

ServiceNow

Jira

ITIL

Job description

Contractor - SAP Datasphere Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP Datasphere Professionals in the following areas :

Job description:

Technical Support Lead – Data Platforms

Department: Data Platforms (Enterprise IT)

About the Organization

At Client, we unlock the potential of science by solving problems that matter. Our software and instruments ensure the safety of the medicines we take, the purity of the food we eat, and the quality and durability of products we use every day. Together with our customers, in labs around the world, we deliver scientific insights to improve human health and well-being, helping to leave the world better than we found.

Role Overview

Clients is seeking a highly skilled and experienced Technical Support Lead to manage our Tier 1 applications/L2 support team, ensuring the reliability and optimal performance of our Data & Analytics infrastructure. The ideal candidate will have deep technical expertise in Microsoft Azure, Databricks, SAP (S/4HANA, BDC, Datasphere, SAC), and Power BI, combined with strong leadership skills to manage a global 24/7 support model. This position plays a key role in maintaining service excellence, driving operational improvements, and mentoring junior engineers.

Key Responsibilities

• Team Leadership & Management Lead and mentor a team of L2 Technical Support Engineers, providing guidance, training, and performance feedback.
• Manage the 24/7 global support model, including shift scheduling, on-call rotations, and seamless handovers.
• Establish and enforce standard operating procedures for troubleshooting, incident resolution, and escalation.
• Monitor and report on KPIs and SLAs, ensuring adherence to service commitments.
• Act as the primary escalation point for complex technical issues beyond L2 scope.

Technical Expertise & Incident Resolution

• Oversee diagnosis and resolution of complex technical issues across Clients’ Data Platforms stack.
• Provide advanced support for Microsoft Azure services (data processing, monitoring pipelines, storage, networking).
• Troubleshoot and optimize Databricks environments, clusters, and connectivity.
• Address support tickets related to SAP S/4HANA/BDC, SAP Datasphere, and SAP Analytics Cloud (SAC).
• Ensure timely resolution of Power BI issues (data refresh failures, gateway configuration, performance tuning).
• Collaborate with internal Development, Engineering, and Operations teams for root cause analysis and permanent fixes.

Recruitment & Development

• Drive recruitment of new L2 Technical Support Engineers with expertise in clients’ technology stack.
• Develop onboarding and continuous training programs to maintain high technical proficiency.
• Identify skill gaps and recommend training and certification paths for team members.

Required Qualifications & Skills

6+ years in technical support roles, with 3+ years in a leadership or management capacity.

Proven experience managing global 24/7 support operations and meeting demanding SLAs.

• Deep technical proficiency in: Cloud Computing: Microsoft Azure (VMs, Storage, Networking, ADF)
• Data Lakehouse: Databricks administration and troubleshooting
• SAP Ecosystem: S/4HANA/BDC, Datasphere, SAC
• Business Intelligence: Power BI (Service & Desktop)
• Strong communication skills for both technical and non-technical audiences.
• Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL practices.

Preferred Certifications

• Microsoft Azure Administrator/Data Engineer
• Databricks Certified Professional
• SAP certifications (S/4HANA, Datasphere, SAC)
• ITIL Foundation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.

We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

• Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Experience Level Senior Level