Contractor - SAP Datasphere

Yash Technologies; Bengaluru; On-site; INR 2,400,000 - 5,000,000; Full time

Job summary

YASH Technologies, Inc. is seeking a Technical Support Lead to manage a Tier 1/L2 team responsible for Data Platforms and analytics infrastructure. The role requires expertise in Azure, Databricks, SAP S/4HANA/Datasphere/SAC, and Power BI, with strong leadership to run a global 24/7 support model.

The candidate will mentor engineers, oversee incident resolution, KPI reporting, and collaborate with Development, Engineering, and Operations to implement lasting fixes.

Qualifications

• 6+ years in technical support roles with leadership experience
• Global 24/7 support operations and strong SLAs background
• Deep technical proficiency in Azure, Databricks, SAP, and Power BI

Responsibilities

• Lead and mentor a Tier 1/L2 Technical Support Engineers team
• Oversee 24/7 global support model, shift scheduling and on-call rotations
• Escalation point for complex issues; drive root-cause analysis and permanent fixes

Skills

Azure

Databricks

SAP

Power BI

Leadership

ITIL

SLA management

Communication

Tools

ServiceNow

Jira

Job description

We are looking forward to hire SAP Datasphere Professionals in the following areas :

Technical Support Lead - Data Platforms

Department: Data Platforms (Enterprise IT)

About the Organization

At Client, we unlock the potential of science by solving problems that matter. Our software and instruments ensure the safety of the medicines we take, the purity of the food we eat, and the quality and durability of products we use every day. Together with our customers, in labs around the world, we deliver scientific insights to improve human health and well-being, helping to leave the world better than we found.

Role Overview

Clients is seeking a highly skilled and experienced Technical Support Lead to manage our Tier 1 applications/L2 support team, ensuring the reliability and optimal performance of our Data Analytics infrastructure. The ideal candidate will have deep technical expertise in Microsoft Azure, Databricks, SAP (S/4HANA, BDC, Datasphere, SAC), and Power BI, combined with strong leadership skills to manage a global 24/7 support model. This position plays a key role in maintaining service excellence, driving operational improvements, and mentoring junior engineers.

Key Responsibilities

Team Leadership Management

• Lead and mentor a team of L2 Technical Support Engineers, providing guidance, training, and performance feedback.
• Manage the 24/7 global support model, including shift scheduling, on-call rotations, and seamless handovers.
• Establish and enforce standard operating procedures for troubleshooting, incident resolution, and escalation.
• Monitor and report on KPIs and SLAs, ensuring adherence to service commitments.
• Act as the primary escalation point for complex technical issues beyond L2 scope.

Technical Expertise Incident Resolution

• Oversee diagnosis and resolution of complex technical issues across Clients Data Platforms stack.
• Provide advanced support for Microsoft Azure services (data processing, monitoring pipelines, storage, networking).
• Troubleshoot and optimize Databricks environments, clusters, and connectivity.
• Address support tickets related to SAP S/4HANA/BDC, SAP Datasphere, and SAP Analytics Cloud (SAC).
• Ensure timely resolution of Power BI issues (data refresh failures, gateway configuration, performance tuning).
• Collaborate with internal Development, Engineering, and Operations teams for root cause analysis and permanent fixes.

Recruitment Development

• Drive recruitment of new L2 Technical Support Engineers with expertise in clients technology stack.
• Develop onboarding and continuous training programs to maintain high technical proficiency.
• Identify skill gaps and recommend training and certification paths for team members.

Required Qualifications Skills

• 6+ years in technical support roles, with 3+ years in a leadership or management capacity.
• Proven experience managing global 24/7 support operations and meeting demanding SLAs.
• Deep technical proficiency in:
• Cloud Computing: Microsoft Azure (VMs, Storage, Networking, ADF)
• Data Lakehouse: Databricks administration and troubleshooting
• SAP Ecosystem: S/4HANA/BDC, Datasphere, SAC
• Business Intelligence: Power BI (Service Desktop)
• Strong communication skills for both technical and non-technical audiences.
• Experience with ticketing systems (e. g. , ServiceNow, Jira) and ITIL practices.

Preferred Certifications

• Microsoft Azure Administrator/Data Engineer
• Databricks Certified Professional
• SAP certifications (S/4HANA, Datasphere, SAC)
• ITIL Foundation

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture