Technical Support Executive - HPPS & HP Printers

HP; Thane; On-site; INR 360,000 - 600,000; Full time

Job summary

HP is seeking Technical Support Executives to handle HPPS and Printer product issues from India on US night shifts. You will troubleshoot hardware and software problems, guide customers, and maintain quality standards in voice support while delivering responsive service.

You will work with a global team, document complex technical issues, and follow up to ensure complete resolution. This role offers exposure to world-class printer technology and opportunities for growth within HP's support

Qualifications

• Graduate degree in any discipline or HSC with 6 months of technical experience.
• Technical background or knowledge of computer systems and peripherals.
• Fluent English communication skills with clear pronunciation.
• Ability to work on US shift timings (night shifts).
• Customer service orientation with patience and problem-solving mindset.
• Basic troubleshooting knowledge of printers and IT systems.
• 0-1+ years of experience in technical support or customer service.

Responsibilities

• Provide technical support to HP printer and HPPS customers via voice communication.
• Diagnose and troubleshoot printer hardware and software issues.
• Guide customers through problem resolution steps and best practices.
• Maintain quality standards in customer interactions as per voice process quality metrics.
• Document and elevate complex technical issues to senior support teams.
• Follow up with customers to ensure complete resolution and satisfaction.
• Adhere to US shift schedules and maintain attendance commitments.
• Contribute to reducing average resolution time while maintaining service quality.

Skills

Night Shifts

English Communication

Technical Support

Customer Service

Troubleshooting

Printer Knowledge

Hardware & IT Basics

Problem Solving

Education

Graduate degree

HSC with 6 months technical exp

IT/ Electronics background

Tools

Printer Drivers

Network Printing

Job description

About the Company

HP is a leading global technology company specializing in printers, printing solutions, and related services. With a strong presence in India, HP provides cutting-edge printer technology and customer support across diverse segments, serving millions of users worldwide.

Role Overview

We are hiring Technical Support Executives to provide customer support for HPPS (HP Print Services) and HP Printer products. This is a full-time position working on US shifts, where you will troubleshoot technical issues, resolve customer problems, and deliver exceptional support for printer-related queries.

Key Responsibilities

• Provide technical support to HP printer and HPPS customers via voice communication
• Diagnose and troubleshoot printer hardware and software issues
• Guide customers through problem resolution steps and best practices
• Maintain quality standards in customer interactions as per voice process quality metrics
• Document and elevate complex technical issues to senior support teams
• Follow up with customers to ensure complete resolution and satisfaction
• Adhere to US shift schedules and maintain attendance commitments
• Contribute to reducing average resolution time while maintaining service quality

Must-Have Skills

• Graduate degree in any discipline or HSC with 6 months of technical experience
• Technical background or knowledge of computer systems and peripherals
• Fluent English communication skills with clear pronunciation
• Ability to work on US shift timings (night shifts)
• Customer service orientation with patience and problem-solving mindset
• Basic troubleshooting knowledge of printers and IT systems
• 0-1+ years of experience in technical support or customer service

Good to Have

• Prior experience in HP printer support or HPPS troubleshooting
• Familiarity with printer drivers, network printing, or print management
• Experience in voice-based customer support processes
• AMCAT certification or technical certifications
• Knowledge of cluster-based support operations
• Bachelor's degree in IT, Electronics, or related technical field

What You Will Gain

• Hands-on experience in technical troubleshooting for world-class printer technology
• Development of strong customer communication and soft skills
• Understanding of global customer support operations and best practices
• Career growth opportunities within HP's support and services vertical
• Exposure to diverse technical issues and continuous learning opportunities

Resume Keywords: HP Printer Support, HPPS Technical Support, Printer Troubleshooting, Customer Support Executive, Technical Support, Voice Process, English Communication, US Shift Operations, Problem Diagnosis, Customer Service, Hardware Support, IT Support