Technical Support Executive

Talent Acquaintance; New Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a customer support specialist to provide chat-based service, respond to inquiries, and resolve issues with professionalism. The role requires clear written communication and a customer-first mindset.

You will collaborate with internal teams to resolve complex issues, maintain accurate records in the CRM, and continually update knowledge of products and services to give precise information.

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

CRM proficiency

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.