Technical Support Executive

Talent Acquaintance; Jaipur; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance is seeking a chat support specialist to deliver exceptional customer service through non-voice channels, addressing inquiries and resolving issues promptly.

You will collaborate with internal teams to resolve issues, maintain accurate CRM records, and continuously update product knowledge to provide accurate information. A fast-paced, team-oriented environment awaits.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication; articulate ideas clearly.
• Proficient in CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat, addressing inquiries and resolving issues.
• Use problem-solving to tackle complex customer complaints.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions in CRM.
• Keep knowledge of products and services up to date.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

CRM software

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.