Technical Support Executive

Talent Acquaintance; Nagpur District; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Talent Acquaintance in Nagpur district, Maharashtra, is seeking a customer service specialist to provide chat support, address inquiries, and resolve issues. You will maintain CRM records and stay updated on product details to deliver accurate information.

The role emphasizes clear written and verbal communication, strong problem-solving, and teamwork to meet customer satisfaction goals in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication.
• Ability to work in fast-paced environment and manage multiple tasks.

Responsabilités

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Connaissances

Customer-facing experience

Written & verbal communication

Problem-solving

CRM software

Attention to detail

Multitasking

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.