Technical Support Executive

Raspberry Infosystems; Chennai; Sur place; INR 300 000 - 520 000; Plein temps

Résumé du poste

Raspberry Infosystems in Chennai is seeking an onboarding coordinator to manage end-to-end hotel partner onboarding, ensure listings are complete and visually appealing, and train partners on using the platform.

You will coordinate with clients, collect hotel details, room types, pricing, images, and policies, and collaborate with internal teams to resolve issues while maintaining content quality across listings.

Qualifications

• Strong communication skills (spoken and written).
• Excellent attention to detail and organization.
• Basic understanding of web platforms / SaaS products.
• Ability to handle multiple clients simultaneously.
• Proficiency in MS Excel / Google Sheets.
• Problem-solving mindset and willingness to learn.

Responsabilités

• Handle end-to-end onboarding of new hotel partners onto the platform.
• Coordinate with clients to collect required details (hotel information, room types and pricing, amenities and policies, images and descriptions).
• Ensure all listings are accurate, complete, and visually appealing.
• Manage and update content on the platform (text, images, rates, etc.).
• Provide training and guidance to hotel partners on using the system.
• Act as a point of contact for onboarding-related queries and support.
• Work closely with internal teams (tech/support/sales) to resolve issues.
• Monitor and maintain content quality standards across listings.

Connaissances

Communication skills

Attention to detail

Organizational ability

Web platforms / SaaS

Handle multiple clients

MS Excel / Google Sheets

Problem-solving

Description du poste

Key Responsibilities

Handle end-to-end onboarding of new hotel partners onto the platform

• Coordinate with clients to collect required details such as:
  • Hotel information
  • Room types and pricing
  • Amenities and policies
  • Images and descriptions
• Ensure all listings are accurate, complete, and visually appealing
• Manage and update content on the platform (text, images, rates, etc.)
• Provide training and guidance to hotel partners on using the system
• Act as a point of contact for onboarding-related queries and support
• Work closely with internal teams (tech/support/sales) to resolve issues
• Monitor and maintain content quality standards across listings

Required Skills

Strong communication skills (spoken and written)

• Good attention to detail and organizational ability
• Basic understanding of web platforms / SaaS products
• Ability to handle multiple clients simultaneously
• Proficiency in MS Excel / Google Sheets
• Problem-solving mindset and willingness to learn