Technical Support and Onboarding Staff

Digibeds Technologies Private Limited; India; On-site; INR 450,000 - 600,000; Full time

Job summary

Digibeds Technologies Private Limited is seeking a candidate to provide software onboarding, training, and support for clients using the Digibeds Hospitality Suite. Responsibilities include guiding clients through onboarding processes and training hotel teams.

The ideal candidate will have good communication skills, an understanding of hotel operations, and relevant experience in software support or onboarding. Shift work may be required based on client needs.

Salary will align with industry standards and performance metrics set by the company.

Qualifications

• Good communication skills are essential.
• Knowledge of hotel operations and software interactions is necessary.
• Experience in onboarding or support required.

Responsibilities

• Guide new clients through onboarding processes.
• Train teams on various operational workflows.
• Manage support tickets and client communication.
• Coordinate with implementation teams for smooth go-live experiences.

Skills

Good written and spoken communication

Client-first attitude

Basic knowledge of hotel operations

Explaining software workflows

Education

Degree, diploma, or relevant work experience in hospitality, software support, IT support, customer success or implementation

Job description

Provide software onboarding, training and support for new clients using the Digibeds Hospitality Suite.

Responsibilities

• Guide new clients through Digibeds Hospitality Suite onboarding and software setup.
• Train hotel and restaurant teams on front office, booking, check-in/check-out, housekeeping, guest registration, guest portal and support workflows.
• Handle support tickets, remote sessions, troubleshooting notes and follow-up communication.
• Coordinate with product and implementation teams to ensure reliable client go-live experiences.

Requirements

• Good written and spoken communication with a client-first attitude.
• Basic knowledge of hotel operations such as check-in/check-out, new bookings, guest registration cards, housekeeping management, channel managers, PMS, POS and related workflows is important.
• Comfortable explaining software workflows, documentation and step-by-step training.
• Ability to work in shifts when client support schedules require it.
• Previous onboarding or support experience must be clearly mentioned.
• Degree, diploma or relevant work experience in hospitality, software support, IT support, customer success or implementation.

Salary and other structures will be as per industry standards and performance and targets set by the company.