Technical Support/Customer Support

Pi Square Technologies; Bengaluru, Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Pi Square Technologies in Bengaluru, India is seeking a technically proficient Technical Support Associate to assist customers post-install and resolve software issues across Windows and Office. The role focuses on clear communication and rapid problem solving.

You will build product knowledge, handle network and connectivity questions, and collaborate with internal teams to ensure high customer satisfaction. A bachelor’s in CS/IT or related field and prior support experience are preferred.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• Prior experience in technical support or customer service.
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

Responsibilities

• Interact with customers to understand concerns and gather details.
• Maintain product knowledge to guide customers effectively.
• Resolve issues with prompt and accurate solutions.
• Aim for high customer satisfaction through courteous support.
• Collaborate with teams to ensure seamless service.
• Ensure quality assurance in every support interaction.

Skills

Excellent communication

Problem-solving

Patience and empathy

Ability to work in fast-paced envs

Education

Bachelor's degree in Computer Science or IT

Job description

Key Responsibilities:

1. Customer Interaction
2. Product Knowledge
3. Issue Resolution
4. Customer Satisfaction
5. Collaboration
6. Quality Assurance

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• Experience:
• Prior experience in technical support or customer service.
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
• Skills:
• Excellent communication skills (verbal and written).
• Problem-solving abilities.
• Patience and empathy.
• Ability to work in a fast-paced environments