API Integration Support Specialist

AppDesk Services; India; Remote; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Professional development opportunities

Job summary

A leading tech company in India is seeking an API Integration Support Specialist to provide technical assistance to customers integrating with APIs. The role involves real-time support via Slack, problem-solving, and maintaining integration documentation. Ideal candidates will have at least 2 years of experience in technical support, strong API skills, and excellent communication abilities. This position offers a competitive salary and flexible working conditions.

Qualifications

• 2+ years of experience in technical support or API integration.
• Strong understanding of RESTful APIs and webhook implementations.
• Familiarity with chat/messaging environments like Slack.

Responsibilities

• Provide real-time technical assistance to customers via Slack.
• Analyze and debug API integration issues.
• Maintain up-to-date integration guides and FAQs.

Skills

API integration concepts

Payment gateway integration

Excellent written communication

Debugging API calls

Experience in technical support

Job description

API Integration Support Specialist

We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.

Position Summary

This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform (https://docs.coinflow.cash/docs/sweepstakes-payout). The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step‑by‑step guidance for successful implementation.

Key Responsibilities

Technical Support

• Provide real‑time technical assistance to customers via Slack channel
• Analyze and debug API integration issues
• Offer clear, actionable solutions and implementation guidance
• Review customer code and provide optimization recommendations
• Create and maintain troubleshooting documentation

Customer Communication

• Respond promptly to customer inquiries in the Slack support channel
• Explain complex technical concepts in accessible terms
• Provide step‑by‑step implementation guidance
• Escalate complex issues to appropriate team members when necessary

Documentation & Knowledge Management

• Maintain up‑to‑date integration guides and FAQs
• Document common issues and their solutions
• Contribute to API documentation improvements
• Create video tutorials and walkthroughs as needed

Preferred Skills

• Experience with payment gateway integration (e.g., Stripe, Razorpay, PayPal, etc.)
• Understanding of cryptocurrency fundamentals (Bitcoin, Ethereum, stablecoins)
• Understanding of payment methods such as USDC, Push‑to‑Card, ACH Transfer, SEPA, Pix, digital wallets (Venmo, Apple Pay, Google Pay), 3DS Cards
• Knowledge of chargeback protection and fraud prevention strategies

Required Qualifications

Technical Skills

• Strong understanding of API integration concepts and best practices
• Experience with RESTful APIs and webhook implementations
• Proficiency in debugging API calls and response handling
• Knowledge of common programming languages (JavaScript, Python, etc.)
• Understanding of authentication methods (API keys, OAuth, etc.)
• Experience with payment processing APIs (preferred)

Communication Skills

• Excellent written communication skills
• Ability to explain technical concepts clearly to non‑technical users
• Experience providing customer support in chat/messaging environments
• Strong problem‑solving and analytical thinking abilities

Experience Requirements

• 2+ years of experience in technical support or API integration
• Previous experience with customer‑facing technical roles
• Familiarity with Slack or similar collaboration platforms
• Experience with financial technology or payment processing (preferred)

Work Schedule & Coverage

• 24‑hour support coverage required
• Must be available during Indian business hours with flexibility for extended coverage
• Immediate start preferred
• Remote‑friendly

What We Offer

• Competitive salary commensurate with experience
• Flexible working arrangements
• Opportunity to work with cutting‑edge payment technology
• Professional development and learning opportunities

Seniority level

• Entry level

Employment type

• Contract

Industries

• IT Services and IT Consulting