Technical Support Engineer — L2 / L3

Avendumtech; Gurgaon; On-site; INR 500,000 - 700,000; Full time

Job summary

Avendumtech is looking for a Technical Support Specialist in Gurgaon, India. The role involves troubleshooting platform issues, investigating network discrepancies, and supporting client teams during software updates.

The ideal candidate should have at least 2 years of experience in technical support, with basic proficiency in Java and SQL. Strong communication and incident management skills are essential for success in this role.

Qualifications

• 2+ years of experience in technical support, application support, or system admin.
• Basic proficiency with Java and SQL.
• Familiarity with Linux environments and log analysis.

Responsibilities

• Troubleshoot platform issues and inspect Spring Boot logs.
• Investigate network database discrepancies and patch data issues.
• Document bugs and coordinate hot-fixes with development teams.

Skills

Technical support experience

SQL

Java basics

Linux environments

Incident management

Job description

Diagnose platform bugs, investigate database discrepancies, and respond to critical network SLAs to ensure smooth day-to-day operations.

Key Responsibilities

• Troubleshoot platform issues, inspect Spring Boot logs, and trace SQL errors.
• Investigate network database discrepancy reports and patch data issues.
• Support client teams during software updates and operations onboarding.
• Document bugs, track incident tickets, and coordinate hot-fixes with development squads.

What We Look For

• 2+ years of experience in technical support, application support, or system admin.
• Basic proficiency with Java (reading stack traces) and SQL (running queries).
• Familiarity with Linux environments, logs analysis, and shell scripting.
• Strong customer communication and incident management skills.