Technical Support Engineer - GCP- Apigee

Tata Consultancy Services; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced API/Apigee specialist for on-site Chennai operations. You will handle Tier 2 support for Google Apigee customers, troubleshoot API gateways, and work across Linux/Windows environments while ensuring robust security practices.

The role requires strong log analysis, debugging, and RCA skills, with effective communication during incidents and coordination with cloud teams. Rotation-based 24x7 coverage is expected.

Qualifications

• 3 to 7 years of experience in API management or related roles.

Responsibilities

• Troubleshoot complex API, runtime, and gateway-related issues.
• Perform root cause analysis (RCA) and provide corrective actions.
• Provide Tier 2 technical support for Google Apigee customers.
• Support Apigee Edge, OPDK, and hybrid deployments.
• Analyze logs, traffic flows, and policy executions.
• Collaborate with product engineering and cloud teams for escalations.
• Create and maintain technical documentation and case notes.
• Provide high-quality customer communication during incidents.
• Support 24x7 operations under rotational shifts.

Skills

API Management

Cloud Support

Technical Support

Google Apigee

API Troubleshooting

Linux/Windows Admin

Networking Basics

Web Technologies

GCP Security

Log Analysis

Monitoring & Debugging

Communication (B2)

24x7 Operations

Root Cause Analysis

Escalation Handling

Tools

Apigee Edge

Apigee OPDK

API Gateway

Job description

TCS Hiring!!!

Role & responsibilities

• 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles
• Strong expertise in Google Apigee (Edge Cloud and OPDK)
• Experience troubleshooting API Gateway, proxy, and runtime issues
• Proficiency in Linux/Unix or Windows system administration
• Solid understanding of TCP/IP, routing, load balancing
• Hands‑on experience with HTTP, REST APIs, web technologies
• Knowledge of IAM, access control, and GCP security practices
• Experience with log analysis, monitoring, and debugging
• Minimum CEFR B2 communication proficiency
• Provide Tier 2 technical support for Google Apigee customers
• Troubleshoot complex API, runtime, and gatewayrelated issues
• Perform root cause analysis (RCA) and provide corrective actions
• Support customers with Apigee Edge, OPDK, and hybrid deployments
• Analyze logs, traffic flows, and policy executions
• Collaborate with product engineering and cloud teams for escalations
• Create and maintain technical documentation and case notes
• Provide highquality customer communication during incidents
• Support 24x7 operations under rotational shifts