Technical Support Engineer Associate

MSX International; Mumbai; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

MSX International in Mumbai is seeking a Technical Support Engineer Associate to provide technical support for desktop, network, and application issues. You will troubleshoot, analyze, and document workarounds while collaborating with regional teams and the SSC Knowledge Base.

The role requires ITIL v3 Foundation, CompTIA A+, and Microsoft 365 Fundamentals, with optional advanced 365 certifications. Strong experience with O365, Azure Identity, SharePoint, Tableau, Power BI, and Liferay is

Qualifikationen

• Mandatory IT certifications listed above.
• Experience with Microsoft 365 productivity tools is required.
• Additional Microsoft 365 certifications are optional.

Aufgaben

• Receive and triage incoming user issues and requests.
• Troubleshoot desktop, network, and application problems.
• Analyze root causes and document workarounds in knowledge base.
• Escalate unresolved issues to appropriate teams.
• Contribute to Knowledge Transfer for services and system enhancements.
• Proactively identify and implement service improvement actions.

Ausbildung

ITIL V3 Foundation Certification

CompTIA A+ 2019

Microsoft 365 Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft 365 Certified: Teams Administrator Associate

Microsoft 365 Certified: Security Administrator Associate

Tools

Tableau

Power BI

Liferay

Jobbeschreibung

Job Description

Technical Support Engineer Associate –
Key accountabilities:
The Technical Support Engineer Associate provides technical support to MSX International users for a wide range of computer-related issues ranging from client device issues and requests to Enterprise Application issues. You are expected to actively partner with team members, regional stakeholders, and local markets, playing a key role in delivering technical support from the Shared Service Centre. You will receive incoming calls and requests from users, and will be responsible for troubleshooting, analysing and resolving user problems.

Key activities and responsibilities:

• Receive incoming calls and requests regarding problems with desktop functionality, network connectivity and application support.
• Actively listen to user problems - analysing, troubleshooting and identifying issues.
• Run queries and tests to identify root causes of system errors.
• Conduct research to identify known and emerging issues, and write appropriate documentation for workarounds and fixes and publish to the SSC Knowledge Base
• Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.
• Update knowledge base with process changes and / or recommended solution.
• In case problem cannot be resolved, escalateto the appropriate Team.
• Plan and participate in Knowledge Transfer for services / system enhancements.
• Proactively identify service improvement actions

ABOUT THE INDIVIDUAL

Ideal Education / Specific Qualifications/ Certifications

• Mandatory Certifications:
  • ITIL V3 Foundation Certification – IT Service Management required
  • CompTIA A+ 2019
  • Microsoft 365 Fundamentals
• Optional Certifications:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Certified: Security Administrator Associate

Ideal Experience, Knowledge & Skills (What abilities should they have?) Experience of using Microsoft Windows Operating Systems Proven experience 3-5 years of using Microsoft Productivity Tools : O365, Azure Identity, Sharepoint Experience of other technologies (Tableau , Microsoft Power BI , Liferay) would be advantageous. Additional Information At MSX we Value: Getting it done Proving our words with our actions Creating a better tomorrow for our clients, every single day Fearlessly exploring new roads Delivering on our commitments Being exceptional teammates We expect everyone at MSX to: Be decisive, solutions oriented and results focused Hold themselves and others accountable to commitments Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions Overcome challenges with positivity and creativity Be adaptable and open to change, and motivated to explore new and improved ways of working MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.