Technical Support Engineer

Fronius; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Fronius in Pune, India, seeks a technical support engineer for the solar customer base with 3–5 years in the industry. The role involves documenting cases, following defined processes, and contributing to product and process improvements across international teams.

You will participate in international projects and internal training, while aiding in onboarding and education programs for new staff. Fluency in English is essential for daily communication with global colleagues and customers.

Qualifications

• Engineering graduate in Electrical/ Electronics with 3–5 years in solar industry.
• Experience in international companies and technical customer support is desirable.
• Fluent English (spoken and written) required for daily communication with international colleagues and customers.

Responsibilities

• Provide technical support for Solar customer base in the Oceania region.
• Document support cases with customers according to international standards.
• Follow defined communication channels and support processes.
• Collaborate to improve products, processes and tools by providing feedback.
• Coordinate, complete and document support related services in agreement with management.
• Proactively collaborate to achieve defined support goals and continuous improvement of customer service.
• Participate in national and international projects (CRM, Contact Center, SOS).
• Participate in internal training events.
• Assist in integration and development of new employees and internal educational programs.

Skills

English (fluent)

Customer support

Team collaboration

Education

Electrical/ Electronics engineering degree

Job description

Job Description Tasks & Responsibilities:

• Provide technical support for Solar customer base in the Oceania region.


• Documentation of support cases with customers according to international standards.


• Follow the defined communications channels and support processes.


• Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.


• Coordinate, complete and document support related services in agreement with management.


• Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.


• The following additional tasks could arise: Participation in national and international projects (e.g. CRM, Contact Center, SOS)


• Participation in internal training events.


• Support in the integration and development of new employees and internal educational programs.

Skills & Requirements:

• Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.


• Specific experience of international companies, technical customer support is desirable.


• Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.


• Willing to work in early morning shifts.

What sets us apart?

We are a family-owned company from Austria active in the electrical and electronics industry. With Fronius Welding, we are continually revolutionising welding technology, while Fronius Solar & Energy focuses on the best possible use of solar energy and optimising battery charging systems for intralogistics. We currently employ around 6,700 people worldwide and are always looking for new colleagues to join us in developing sustainable and forward-looking solutions.

Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community. We are Fronius.