Technical Support Engineer

Jibe Development Services; Navi Mumbai, Pune District, Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

JiBe, a cloud-based ERP provider for the shipping industry, seeks a Technical Support Executive (PMS) in Navi Mumbai to handle PMS data import and client issue resolution. You will coordinate with Data, PMS and Development teams for smooth data import activities.

The role requires a graduate with 3+ years of experience, strong English writing and email communication, excellent typing, and the ability to prioritize multiple tasks.

Qualifications

• Minimum 3+ years of relevant experience.
• Good English writing and email communication.
• Excellent typing skills and attention to detail.
• Ability to prioritize tasks and solve problems.
• Self-motivated, independent and team-oriented.

Responsibilities

• Perform the PMS data import activity following the procedure.
• Report daily planning, accomplishment, and pain points to the manager.
• Coordinate with Data, PMS and Development teams for smooth imports.
• Troubleshoot PMS import issues and diagnose errors with counterparts.
• Manage vessel support team admin work.
• Understand client business requirements.
• Prioritize and manage multiple open issues and tasks.
• Work in rotational shifts and extend hours for crucial issues.

Skills

English writing

Typing

Problem solving

Prioritization

Communication

Education

BE / B.E. or equivalent

Job description

Position

Technical Support Executive (PMS)

Job Objective

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper.

Job Responsibilities

• Perform the PMS data import activity by following company procedure document
• Responsible to report manager on daily basis with planning, accomplishment, and pain point status
• Coordination with various stakeholders (Data, PMS and Development teams) for smooth data import activity
• Troubleshooting and diagnosing the reported PMS Import related issues and errors with counter part
• Manage Vessel support team admin related work
• Ability to understand the clients business requirements
• Ability to work and prioritize and manage many open issues and tasks
• Ready to work in rotational shifts and willing to extend the working hours in crucial business issues

Qualifications and Skills

• Any Graduate / B.E. or equivalent with minimum 3+ years of relevant experience.
• Good English Writing skills with grip on non-verbal (email) communication
• Excellent typing skills
• Problem solving skills; Ability to prioritize tasks.
• Self-motivated, independent and meticulous with an eye for details.
• Shipping knowledge will be preferred
• Team player with good interpersonal and communication skills
• Basic knowledge of networking & cloud services.
• Good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to work well as a team player.
• Strong customer focus.