Junior Technical Support Engineer

HelpLine Techno Solutions; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology solutions company based in Kerala is looking for a Technical Support Engineer to assist customers with software and hardware issues. Responsibilities include diagnosing problems, configuring operating systems, and providing support via email, chat, and phone. Ideal candidates hold a degree in IT or related fields, and any relevant certifications are a plus. You'll be a trusted resource for clients, helping them find timely solutions to their technical challenges.

Qualifications

• Must be able to explain technical details simply.
• Microsoft, Cisco or Linux certification is a plus.

Responsibilities

• Provide enterprise-level assistance to customers.
• Resolve network issues and configure operating systems.
• Use email and chat for quick responses and phone for complex issues.

Skills

Diagnosing software problems

Troubleshooting hardware issues

Configuring operating systems

Using remote desktop connections

Education

Degree in Computer Science, IT or Software Engineering

Tools

Email applications

Chat applications

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.