Technical Support Engineer

Estontec (opc); Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Annual leaves

Rewards program

Company outing

Job summary

The role requires 1–3 years of experience, a relevant degree, and strong Linux, Asterisk, VoIP, and networking knowledge. Excellent communication and quick learning are essential.

Qualifications

• Bachelor's degree in Telecommunications, CS, or related field.
• Working knowledge of Linux and Asterisk.
• Ability to read simple shell scripts and Linux commands.
• Basic network diagnostics and maintenance understanding.
• Knowledge of VoIP, SIP, and telephony endpoints.
• Strong problem-solving and communication skills.

Responsibilities

• Install and support Haloocom solutions in test and production environments.
• Troubleshoot issues onsite and remotely across DB, app, network, and integration layers.
• Respond promptly to customer requests and support tickets.
• Create and maintain technical documentation and diagrams.
• Perform preventive and corrective maintenance at customer sites.
• Train end users and provide guidance on system usage.

Skills

Linux

Asterisk

Networking basics

VoIP/SIP

Shell scripting

Communication

Education

Bachelor's degree in Telecommunications or Computer Science

Tools

Remote desktop applications

Help desk software

Job description

Company Description

Haloocom is one of the fastest-growing brands in the Enterprise Communications Platform space. It is now present in 6 countries and spread across all major cities in India, constantly innovating and upgrading its applications based on ANI (Artificial Narrow Intelligence) tools such as NLP Voice Bots and Chat Bots.

Catering to over 1 lakh users globally

• Specialized in Unified Communications with an Omnichannel Platform
• Integrated with world-renowned applications such as Facebook, WhatsApp, and Twitter
• Integrated with leading CRMs such as Salesforce and Zoho
• The executive management team brings over 100 man-years of combined experience in Telecom
• Expertise in implementing 5,000+ projects worldwide

Experience in mission-critical government projects catering to the worlds largest employer

Role Description

We are looking for a Technical Support Engineer to handle the implementation, maintenance, and troubleshooting of Haloocoms enterprise communication solutions. The role involves system installation, resolving technical issues, and providing timely remote and onsite support to ensure smooth and reliable system operations for customers.

Key Responsibilities

• Implement and install solutions in the customers test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues across different levels of the solution, including Database, Application, Network, Communication, and Integration Interface levels.
• Act positively and respond promptly to customer requests and support tickets.
• Prepare, review, and ensure the accuracy of technical documentation.
• Conduct preventive and corrective maintenance visits at customer sites, either physically or remotely.
• Install, upgrade, and maintain equipment, servers, gateways, switches, and endpoints.
• Provide technical support and guidance to end users, resolve user-reported issues, and conduct training sessions to enhance their understanding of the systems.
• Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.

Key Skills and Experience Required

• Bachelors degree in Telecommunications, Computer Science, or a related field with 1 to 3 years of experience.
• Working knowledge of Linux and Asterisk.
• Ability to read and understand simple shell scripts and familiarity with common Linux commands, filesystem, user, and process concepts.
• Basic understanding of networks and the ability to perform basic network diagnostics and maintenance.
• Knowledge of telephony systems, including VoIP, SIP, and digital/analog endpoints.
• Understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Good communication skills, high motivation, and the ability to work independently.
• Fast learner and detail-oriented.
• Familiarity with remote desktop applications and help desk software.

Perks

• Health Insurance of Rs. 2 lakh sum insured, covering self, spouse, and children.
• 30 Annual Paid Leaves (18 Casual + 12 Personal Time Off).
• Rewards and Recognition Program.
• Annual company outing to celebrate success together.