Technical Support Engineer

NetApp; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

NetApp is seeking a Technical Support Engineer to provide enterprise-level assistance for NetApp Storage. You will diagnose and troubleshoot software and hardware problems, and serve as a trusted point of contact for customers.

If you are a motivated self-starter with strong customer service and problem-solving skills, you will thrive in a collaborative, performance-driven environment that values curiosity, learning, and ownership.

Qualifications

• Bachelor’s degree in engineering (BE/BTech) in CS/IT/EC/EEE from a reputed college.
• 5–8 years of related experience in enterprise technical support or storage environments.
• Strong customer-service mindset with proactive problem solving.

Responsibilities

• Provide Tier II technical support to enterprise clients, Resellers, and third-party providers for complex issues.
• Troubleshoot via phone, web tools, and email; act as liaison with Engineering for escalations.
• Collaborate with teams to resolve complex technical problems and continuously develop skills.

Skills

Troubleshooting

File sharing protocols

Operating Systems

Networking TCP/IP

DNS/LDAP/AD/Kerberos

SMB/NFS authentication

NetApp 7-Mode / C-Mode

Education

BE/BTech (CS/IT/EC/EEE)

Tools

perfstat

wireshark

netmon

ASUP logs

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Job Requirements

Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.

Required Skills:

• Excellent troubleshooting skills, and passion for problem solving and investigation
• Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
• Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
• Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
• Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
• Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
• Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
• Exposure on working with VSCAN, Fpolicy is a plus.
• Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Education

B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 8 years of related experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.