Technical Support Engineer

NetApp, Inc.; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

NetApp, Inc. is seeking a Technical Support Engineer in Bengaluru, Karnataka, to provide enterprise-level assistance to customers. In this role, you will diagnose and troubleshoot intricate software and hardware issues related to NetApp Storage. The ideal candidate must possess excellent troubleshooting skills, an understanding of file sharing protocols, and experience with operating systems. Additional knowledge of TCP/IP networking and NetApp administration is desirable. The position offers a hybrid work environment that promotes collaboration and connection.

Qualifications

• 5 to 8 years of related experience in technical support.
• Ability to diagnose complex problems across multiple systems.
• Experience with administration and troubleshooting of NetApp systems is a plus.

Responsibilities

• Provide Tier II technical support to enterprise clients and resellers.
• Act as a liaison between customers and engineering support.
• Collaborate with teams to solve complex technical issues.

Skills

Excellent troubleshooting skills

Understanding of file sharing protocols (CIFS, NFS)

Operating Systems knowledge (Windows, UNIX, Linux)

TCP/IP networking protocol troubleshooting

DNS, LDAP, AD knowledge

Education

B. E or B. TECH (Computer Science, E&C, I.T, E&E)

Tools

Wireshark

Perfstat

Netmon

Job description

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Job Requirements

Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.

Required Skills:

• Excellent troubleshooting skills, and passion for problem solving and investigation.
• Understanding and strong troubleshooting experience with File sharing protocols and application: CIFS, NFSv3, NFSv4, Citrix, Hyper‑V and VMware.
• Excellent knowledge of Operating Systems including Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL.
• Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
• Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
• Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
• Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
• Exposure on working with VSCAN, Fpolicy is a plus.
• Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Education

B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 8 years of related experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.