Technical Support Associate | Customer Support

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to provide technical assistance across phone, email, and chat. You will troubleshoot complex issues, work with cross-functional teams, and build a solid understanding of our products and services.

The role emphasizes clear communication, thorough documentation of issues and resolutions, and ongoing efforts to improve customer satisfaction while adapting to a fast-paced environment.

Qualifications

• Proven technical knowledge of software applications.
• Outstanding communication and problem-solving abilities.
• Capable of handling a fast-paced environment and prioritizing tasks.
• Strong analytical thinking and troubleshooting skills.
• Experience using customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Prioritization in fast-paced work

Analytical troubleshooting

Customer support tools experience

Cross-functional collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.