Technical Support Associate | Customer Support

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance is seeking a technically adept customer support specialist to assist customers via phone, email, or chat. The role emphasizes fast issue resolution, documentation, and continuous product knowledge enhancement.

Strong communication skills and the ability to work with cross-functional teams will help improve customer satisfaction and drive effective solutions across our software offerings.

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical knowledge

Customer support

Communication

Troubleshooting

Cross-functional collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.