Technical Support Specialist / Workforce Operations Technical Specialist

Togetherlight; India; Remote; INR 334,800 - 558,000; Full time

Job summary

A technology support firm in India seeks a dedicated Technical Support Specialist to assist remote staff with technical issues. The ideal candidate will have 2-3 years of experience in providing remote technical support, primarily for Windows users. Responsibilities include managing telephony systems and ensuring seamless business operations through rapid troubleshooting. Strong communication skills in English and a detail-oriented mindset are essential. If you are passionate about technical support, we encourage you to apply.

Qualifications

• 2-3 years of experience in remote technical support, preferably with Windows OS.
• High accuracy in conducting system audits and maintaining documentation.
• Excellent verbal and written English skills.

Responsibilities

• Provide rapid technical resolution for workforce tools.
• Troubleshoot hardware and software issues effectively.
• Manage company telephony systems.

Skills

Technical support

Troubleshooting

Clear communication

Tools

VoIP systems

Google Workspace

Job description

Can you carefully help resolve technical issues of our remote staff?

• You have at least 2–3 years of experience providing technical support with many people using different versions of Windows on separate hardware and troubleshooting over phone/chat.
• You are excellent with computer equipment, phone systems, and third-party applications.
• You can manage and optimize omnichannel communication systems.
• You can work the early morning shift (4 AM – 2 PM IST) to ensure business continuity.
• You are a master at troubleshooting problems with people’s operating systems and can resolve audio issues within 3 minutes.
• Your spoken English and grammar are extremely good.

If you’re passionate about delivering world-class support and interested in a technical support career, we want to hear from you.

About the Role:

• Ensure seamless business continuity by providing rapid technical resolution for workforce tools.
• Be the frontline assistance for troubleshooting hardware and software issues.
• Be the frontline assistance for managing company telephony systems.
• Audit system compliance to maintain TLI’s high operational standards.

Qualifications:

• Technical Support Experience: 2–3 years of experience in remote technical support, supporting people’s Windows and Windows OS, IT troubleshooting, or a similar workforce operations role. Confidence in using any VoIP system and Google Workspace.
• Attention to Detail: High accuracy in conducting system audits and maintaining detailed technical documentation.
• Clear Communication: Excellent verbal and written English for training staff and explaining technical resolutions.
• Availability: Amenable to a 48–50 hour work week starting at 4 AM IST, 6 days a week, including on‑call availability.

Apply now to join our team and play a key role in supporting our remote internal staff on their technical issues. We look forward to reviewing your application and working with you to deliver exceptional support.

Please attempt a typing test from typingtest.com – 3 minutes medium text and score at least 40 WPM on your desktop or laptop to proceed. We can only work with candidates who score 40 wpm or higher. If you do not meet that minimum qualification, please do not move to the next step.