Technical Support Engineer

SwiftSku, Inc.; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading technology provider for convenience stores is seeking a Technical Support Engineer. This role involves providing technical assistance to customers, troubleshooting software and hardware issues, and delivering exceptional customer service. The ideal candidate must be fluent in Gujarati, Hindi, and English, possess strong analytical skills, and prior experience in software support or IT help desk roles is preferred. Working hours are 8:00 am to 5:00 pm CST with rotational shifts.

Qualifications

• Fluent in Gujarati, Hindi & English.
• Prior experience in software support or IT help desk roles is preferred.

Responsibilities

• Provide expert support and resolve technical issues efficiently.
• Utilize strong analytical skills for diagnosing and troubleshooting.
• Demonstrate a customer-centric approach and deliver exceptional service.
• Exhibit advanced problem-solving capabilities to address issues quickly.
• Communicate technical concepts clearly with clients and team members.
• Work well within a team environment, supporting peers as needed.

Skills

Technical Support and Troubleshooting skills

Analytical Skills

Customer Service Orientation

Problem-Solving Expertise

Strong Communication Skills

Team Collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings: 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On-site | Ahmedabad, Gujarat

Key Responsibilities/Requirements:

• Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
• Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
• Customer Service Orientation - Demonstrate a customer‑centric approach, delivering exceptional service and maintaining positive client relationships.
• Problem‑Solving Expertise- Exhibit advanced problem‑solving capabilities to address issues quickly and effectively
• Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
• Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
• Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.