Technical Support & Document Processing Specialist

Launch Ventures; India; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

LaunchVentures is seeking a Technical Support & Document Processing Specialist to support our platform operations in a hybrid role. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

The candidate will review POs and invoices, resolve data extraction issues, create document templates, and perform testing after platform updates. Strong ERP knowledge and Jira experience are preferred.

Qualifications

• 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Understanding of POs, invoices, SKUs/products, and ERP workflows.

Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
• Identify and resolve data extraction, product mapping, and document-processing exceptions.
• Create and maintain document templates and customer-specific configurations.
• Perform basic smoke/sanity testing after platform updates.
• Monitor processing queues, identify recurring issues, and elevate them to relevant teams.
• Manage tickets, incidents, and escalations using Jira or similar tools.
• Maintain clear documentation and communicate effectively with customers and internal teams.

Skills

Troubleshooting

Analytical thinking

Attention to detail

Communication skills

Independent worker

Data accuracy

Tools

Odoo

SAP

NetSuite

Jira

SQL

Linux

AWS/Azure

Jenkins

Postman

Salesforce

MS Office 365

Job description

This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures

Location: Remote | Employment Type: Full-time

Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
• Identify and resolve data extraction, product mapping, and document-processing exceptions.
• Create and maintain document templates and customer-specific configurations.
• Perform basic smoke/sanity testing after platform updates.
• Monitor processing queues, identify recurring issues, and elevate them to relevant teams.
• Manage tickets, incidents, and escalations using Jira or similar tools.
• Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements

• 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Understanding of POs, invoices, SKUs/products, and ERP workflows.
• Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.
• Good written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Technical Skills

Jira | SQL | Linux | AWS/Azure | Jenkins | Postman | New Relic/Datadog | Salesforce | MS Office 365

Good to Have

• Experience with OCR/AI-based document processing
• Hands-on experience with Odoo
• Experience with document templates, data validation, or SaaS platforms.
• Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.