Role Overview:
We are looking for a hands-on IT Applications & Business Systems Specialist to implement, maintain, and continuously improve internal business applications and systems used across the organization.
This role focuses on software systems, workflows, integrations, documentation, governance support, and practical use of AI tools to improve efficiency and decision-making. It does not involve hardware, networking, or IT support.
This is a long-term, internal role supporting multiple departments as business needs evolve.
Key Responsibilities:
Must-Have (Non-Negotiable)
- 2–6 years experience working with business applications (ERP / CRM / internal systems).
- Hands-on experience configuring software, not just using it.
- Practical understanding of workflows, approvals, permissions, and reporting.
- Working knowledge of integrations, APIs, or webhooks.
- Strong awareness of current AI tools and trends.
- Ability to practically implement AI tools within business workflows.
- Excellent English communication skills (written and spoken).
- Ability to write clear documentation, SOPs, and structured explanations.
- Strong logical thinking and process orientation.
- Comfortable coordinating with multiple departments
Good-to-Have
- Experience with Zoho One, Odoo, SAP, NetSuite, or similar platforms.
- Experience using AI tools for automation, reporting, or internal productivity.
- Basic scripting or automation experience (Deluge or equivalent).
- Exposure to internal systems, audit, or compliance-driven environments.