Information Technology Analyst

World Wide Technology; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

World Wide Technology (WWT) is seeking a Mid-Level IT Analyst to support the build-out and integration of custom WWT applications and third-party systems. The role contributes to functional/technical solutions within Lead-to-Quote processes, collaborating with architecture, product ownership, and IT teams, while leveraging AI tools to enhance analysis and documentation.

The position emphasizes Agile practices, mentorship, and continuous learning as WWT aims to deliver robust technology solutions

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• At least 3 years of progressive IT/analyst experience.
• Proficient in SQL and PL/SQL with relational databases.
• Understanding of Lead-to-Quote processes and IT systems.
• Experience using AI assistants to improve analysis and docs.

Responsibilities

• Gather and document functional requirements with stakeholders.
• Design functional specifications aligned to business goals.
• Develop and implement functional solutions within design constraints.
• Analyze existing systems to identify improvements.
• Maintain up-to-date documentation and support testing.
• Collaborate with analysts, developers, and product teams.

Skills

SQL queries

PL/SQL objects

Relational databases

Business processes

AI assistants

Education

Bachelor's degree in CS/IT

Tools

Claude

Microsoft Copilot

ChatGPT

Job description

For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.

About the role:

The IT Mid-Level Analyst uses a range of functional and technical skills to support the build-out and integration of custom WWT applications and third-party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of Lead-to-Quote business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential. The employee will leverage AI tools as part of their daily workflow to enhance analysis, documentation, troubleshooting, and overall productivity.

At World Wide Technology (WWT) our vision is to be the best technology solution provider in the world. We have remained successful and continue to grow through the recent difficult economic conditions. We strive to build a profitable, growth company that's also a great place to work.

Key Responsibilities:

• Applying and starting to lead and promote WWT Core Values and best practices.
• Requirement Gathering: Collaborate with stakeholders to gather and document functional requirements. Ensure a clear understanding of business needs and objectives.
• Functional Design: Contribute to the development of functional designs that meet business requirements. Create design specifications that outline how systems will address specific needs.
• Solution Development: Assist in the development and implementation of functional solutions based on design specifications. Ensure solutions align with both business objectives and technical constraints.
• Analysis and Validation: Analyze existing systems and processes to identify areas for improvement or enhancement. Validate that functional designs meet the intended requirements and business goals.
• Documentation: Maintain comprehensive documentation of functional designs, including design specifications, workflows, and user requirements. Ensure that documentation is accurate and up-to-date.
• Testing: Conduct comprehensive testing including functional, regression, and guiding user acceptance testing to ensure reliability and performance. Support the identification and resolution of issues or defects during testing.
• Mentorship and Collaboration: Work closely with other analysts, developers, team members, leadership, and business to ensure effective implementation. Provide guidance and support to associate analysts, helping them to develop their skills and navigate technical challenges. Share knowledge and best practices with team members to improve overall team competency.
• Support and Troubleshooting: Offer ongoing support and consultation to address functional/technical issues and ensure solutions meet end-user needs. Provide guidance and direction on production issues. Start to monitor and look into support trends that can be addressed more proactively.
• Agile Methodology: Actively engage in Agile development practices including sprint planning, story creation, daily standups, testing, demos, and retrospectives. Adapt to evolving requirements and contribute to the continuous improvement of the team's processes and delivery.
• AI-Enhanced Workflows: Leverage AI tools (e.g., Claude, Microsoft Copilot, GitHub Copilot) in daily work to accelerate requirements documentation, generate SQL queries, draft test cases, summarize stakeholder conversations, analyze data patterns, and improve overall productivity. Apply critical judgment to AI-generated output to ensure accuracy and alignment with business intent.
• Learning and Development: Continuously learn and understand WWT's business and technical processes to effectively contribute to and support the evolution of our technology solutions. Stay current on AI tools and techniques that can enhance analysis and documentation workflows.

Required Skills & Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related field preferred
• A minimum of 3 years' progressive experience in a related field required
• Proficient in creating SQL queries to troubleshoot, develop metrics, and create ad-hoc reportingAbility to read and maintain existing PL/SQL objects
• Understanding of relational databases
• Strong functional knowledge of subject matter, business strategies, and processes
• Innovative, with outside-the-box creativity
• Self-directed and self-motivated
• Thrive in a collaborative, Agile environment
• Experience using AI assistants (e.g., Claude, Microsoft Copilot, ChatGPT) to enhance daily work — such as drafting documentation, generating SQL queries, summarizing research, or analyzing requirements
• Willingness to experiment with and adopt AI-enhanced workflows to continuously improve analysis efficiency and output quality

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.