Technical Support Associate | Customer Service

Talent Acquaintance; Khordha; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Odisha is seeking a capable Technical Support Agent to assist customers via phone, email, or chat, understand issues, and provide solutions. You will troubleshoot complex technical problems, collaborate with internal teams, and maintain product knowledge and clear documentation.

The role focuses on delivering timely support and maintaining high customer satisfaction. Based in Khordha district, the position requires strong communication skills, the ability to work in a

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical knowledge

Communication skills

Problem-solving

Prioritization

Education

Customer support basics

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.