Technical Support Associate | Customer Service

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat, and to build a thorough understanding of our products.

The role focuses on troubleshooting complex issues, collaborating with internal teams to implement solutions, documenting resolutions, and maintaining high customer satisfaction through clear, proactive communication.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting capabilities.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical skills

Communication skills

Problem-solving

Prioritization

Analytical skills

Customer support tools

Cross-functional collaboration

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.