Technical Support Associate | Customer Service

Talent Acquaintance; Indore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Indore, India is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat, and troubleshoot complex issues. You will develop product knowledge, document resolutions, and collaborate with cross-functional teams to improve customer satisfaction in a fast-paced environment.

Ideal candidates possess strong technical skills, excellent communication, and the ability to prioritize tasks while maintaining high-quality support.

Qualifications

• Strong technical skills with knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and manage tasks effectively.
• Strong analytical and troubleshooting capabilities.
• Experience with customer support tools and technologies.
• Collaborate with cross-functional teams to deliver solutions.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough product knowledge.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical aptitude

Communication

Problem solving

Prioritization

Team collaboration

Adaptability

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.