IT Support Engineer- TL (END USER SUPPORT)

Glan Solutions; Patna; On-site; INR 223,200 - 279,000; Full time

Job summary

An IT consultancy firm based in Patna is seeking an IT Support Engineer (Team Lead) with 4-6 years of experience in IT and Desktop Management. The candidate will manage service requests and provide technical support for hardware and software issues, ensuring prompt resolution of user inquiries. Ideal for candidates with a background in H/W, NW, CCNA, and good communication skills. Immediate start preferred, with a salary range of 20-25k.

Qualifications

• Experience in IT and Desktop Management for a minimum of 1 year as a Team Lead.
• Knowledge of H/W, NW, CCNA, MCSE, and ITIL.
• Ability to troubleshoot Desktop, Laptop, and Printer issues.

Responsibilities

• Manage service requests, installations, upgrades, and repairs.
• Record incident updates and resolution details.
• Provide support for Microsoft Office products and network connectivity.

Skills

Assets Management

People Management

Escalation Management

Customer Handling

Trouble shooting

Good Communication skills

Education

Graduate/Diploma

Tools

Microsoft Office

Antivirus software

Help Desk tool

Job description

Share Job :# IT Support Engineer- TL (END USER SUPPORT) **Company:** Glan Solutions **Location:** Patna **Experience:** 5-10 year **Salary:** 0 **Employment Type:****Job Description:****Position**: ITSupport Engineer- TL (END USERSUPPORT)**Location**:Patna**Experience**: 4-6 Years on IT, Desktop Management& Relevant in min 1 year for Team Lead**Salary**: 20-25k**Industry**:Banking/finance**Qualification**:Graduate/Diploma Additional:- H/W & NW/ CCNA/ MCSE & ITIL (value added)**Notice Period-** immediate or 7-15 days **Special Skills,** · Assets Management · People Management · Escalation Management · Vendor Coordination & follow onEscalation Matrix · ITIL Process Knowledge,(Incidents/Service Request & IMAC) Ø Decision Maker · **Customer Handling Ø Preparationof Reports (Daily,Weekly & Monthly) Ø VIP user management/ handlingskills (such as GM, HOD & MD)** · **Trouble shooting of Desktop /Laptop /Printer Software & hardwaresupport.** · Provide investigation, diagnosis,resolution and recovery for hardware/software problems. When unable to resolve,escalate to next level for resolution. · Manage service requests, softwareinstallations, new Computer setups, upgrades, etc. · Record incident updates &resolution details in the Help Desk tool. · **Installation of Microsoft windows /Office/Antivirus applications.** · Setup desktop/Laptop computers andperipherals and test Basic network connections. · Support the following technologies:Microsoft Office products – Outlook, Word, Excel, and Internet Explorer. · Desktops, laptops, printers- LAN/WANconnectivity. · Knowledge on Router /Access PointConfigurations. · Knowledge of AD (User IDcreation/deletion & password unlock). · Knowledge on end user backup software(PST Back up/Profile Backup & Data backup). · Good Knowledge on Antivirus ServerManagement. Ø Ability to work independently · Good Communication skills andcustomer service orientation. · Ability to effectively prioritize andexecute tasks in a high pressure environment. · Provide initial assessment of urgencyand business impact on all support calls. · Maintain overall ownership of usersissue & service ensuring that they receive resolution within a reasonabletimeframe. · Responsible for tracking hardware andsoftware inventory Mail updated resume with current salary and noticeperiod-Email: [e-mail] Website: Google search: Glan Management Consultancy**Key Skill:** IT support engineer, desktop engineer, network engineer, hardware and network engineer, hardware engineer, desktop support, IT engineer**Posted on:**23rd Aug, 2021### Apply for IT Support Engineer- TL (END USER SUPPORT)