Application Support Engineer

Amantya Technologies, Inc.; New Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

Amantya Technologies, Inc. is seeking a Call Center Executive to manage inbound and outbound calls, log issues in the ticketing system, and provide first-level IT support.

The role requires strong communication, empathy, and the ability to work independently in a fast-paced environment. The candidate should have 3-5 years in a call center or customer service setting, familiarity with CRM and ticketing tools, and knowledge of IT systems to troubleshoot basic problems and escalate complex issues

Qualifications

• 3-5 years of call center or customer service experience.
• Ability to troubleshoot basic technical issues.
• Experience logging issues in a ticketing system.
• Excellent verbal and written communication.
• Ability to work independently in a fast-paced environment.
• Knowledge of IT systems and troubleshooting techniques.
• Familiarity with government IT policies.
• Team collaboration and coordination.

Responsibilities

• Handle inbound and outbound calls professionally.
• Log user issues and document details in the ticketing system.
• Troubleshoot basic technical issues and escalate complex problems.
• Interact with users/customers via phone and written channels.
• Collaborate with cross-functional teams to resolve user issues.
• Maintain composure and professionalism in high-pressure situations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Empathy

Attention to detail

Independence

Adaptability

Education

Graduate degree

Customer service certification

Tools

CRM software

Ticketing systems

Job description

Call Center Executive

Educational Qualification:

• Graduate (Regular).
• Certification in customer service or call center operations is a plus.

Experience:

• 3-5 years of experience in a call center or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and elevate complex problems to the appropriate teams.
• Familiarity with call center software and systems (e.g., CRM software, ticketing systems).
• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Experience in providing first-level support and resolving user queries and complaints Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Ability to maintain composure and Professionalism during high pressure situations.

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