Application Support Specialist / Technical Support Specialist

Sapizon Technologies; Bengaluru, Mysuru, Gandhinagar; On-site; INR 420,000 - 660,000; Full time

Job summary

Sapizon Technologies in Bengaluru, India, is seeking a customer-focused support engineer to handle enterprise-level SaaS solutions. You will interact with global customers by phone and remote tools, troubleshoot across Windows, Mac, and Linux, and work US shifts.

The role requires strong communication, adherence to SLAs, and the ability to learn quickly. Prior CRM experience (JIRA/Salesforce/Zendesk) is a plus, as is remote troubleshooting and problem solving.

Qualifications

• Experience in customer support for SaaS products.
• Knowledge of Windows, Linux, and Mac troubleshooting.
• Ability to work US shift hours from Bengaluru.
• Familiarity with CRM tools and remote support.

Responsibilities

• Provide remote troubleshooting and clear instructions to customers.
• Interact with global customers via phone and chat tools.
• Manage incidents and service requests within SLA.
• Learn enterprise-level solutions quickly and adapt to new tools.

Skills

Customer orientation

Communication skills

Remote troubleshooting

SLA adherence

Multitasking

Problem solving

Learning agility

SaaS experience

Global customer support

Windows/Linux basics

Tools

JIRA

Salesforce

Zendesk

Freshdesk

Zoho

Job description

• Customer-oriented attitude with excellent communication skills (verbal & written) is a must.
• Knowledge of software installation and troubleshooting on Windows and Linux.
• Must be able to work in north american (US) shifts.
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in interacting with global customers on phone and giving them support through remote management tools.
• Must be able to learn and understand enterprise level solutions quickly.
• SaaS experience is preferred.
• Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other.
• Hands-on experience on Windows and Mac.
• Incident management and service request handling experience is an added advantage...
• Working on tasks within SLA experience.
• Excellent problem-solving and multitasking skills.