Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Oregon Inc; Chennai; On-site; INR 6,104,000 - 9,273,000; Full time

Job summary

State of Oregon, Department of Corrections, is seeking an Information Systems Specialist 5 to support automation infrastructure across the state. You will ensure operational, secure connections to DOC and AIC networks while backing up other regions as needed.

The role emphasizes incident resolution, user collaboration, and maintaining critical systems inside correctional facilities and partner sites. A strong IT background and team orientation are essential.

Qualifications

• Four years of information systems experience in technical support.
• Associate degree or two-year IT program with two years of experience, OR a BS in IT/CS.
• Must meet minimum and preferred qualifications as outlined.

Responsibilities

• Respond to service requests and resolve complex incidents.
• Maintain automation systems used by staff and partners across the state.
• Collaborate with end-users and technical teams to ensure system functionality.
• Provide expert support and backup to other regions as needed.

Skills

Systems support

Network troubleshooting

Incident resolution

ITSM systems

Multitasking under deadlines

MS Office suite - SharePoint & Power A

Education

Bachelor’s in IT or CS

Associate degree in CS/IT

2-year IT vocational program + experience

Tools

Intune

Office 365

Power BI

VPN

ODBC

iSeries client software

Job description

Initial Posting Date:

11/02/2026

Application Deadline:

11/12/2026

Agency:

Department of Corrections

Salary Range:

$5,781 - $8,783

Position Type:

Employee

Position Title:

Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Job Description:

Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Eastern Oregon Correctional Institution – Pendleton, Oregon

Deer Ridge Correctional Institution – Madras, Oregon

Oregon Department of Corrections

Are you a tech-savvy professional with a passion for public service and problem solving? Do you thrive in fast-paced environments where your expertise keeps systems running and people connected? The Department of Corrections is seeking a highly skilled Information System Specialist 5 to play a vital role in supporting our automation infrastructure across the state.

About the Job – Your Role

As an Information Systems Specialist 5, you’ll be the key point of contact ensuring the automation systems used by the Department of Corrections (DOC) staff and multi-jurisdictional partners are operational, secure, and connect to the DOC and AIC networks. You will primarily support a designated region but also provide expert level support and backup to other areas throughout the state as needed.

This position is essential in maintaining daily operations for our correctional institutions, community corrections, and various outside agency partners. You’ll respond to service requests, resolve complex incidents, and collaborate closely with end-users and technical teams to ensure seamless functionality of our systems.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Minimum Qualifications

Four (4) years of information systems experience in technical support

OR

An associate’s degree in computer science or information technology, OR completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical support

OR

A Bachelor’s degree in Information Technology or Computer Science may substitute for all of the above.

Requested Skills

• Proven experience in systems support, network troubleshooting, and incident resolution
• Experience working with IT Service Management systems
• Prioritizing and managing multiple incidents and service requests under tight deadlines
• Familiar with endpoint management tools (e.g. Intune or similar)
• Proven experience installing, configuring, and troubleshooting various software/hardware (e.g. iSeries client software, Office 365 software, Power Bi reporting, VPN, ODBC, Electronic Security network)
• Strong documentation, communication, customer service and ability to follow ODOC standards and procedures
• Proficiency working in a team environment
• Familiarity and working experience with all MS products specifically, SharePoint and Power Apps

Required

• Must have a valid driver’s license
• Frequent travel in between sites will be required
• Ability to safely lift, move, and transport PCs, terminals, and other computer equipment weighing up to 25 pounds as part of routine job duties.

Working Conditions

Will be expected to share the mission, vision, and core values of the department; requires active modeling of pro-social behaviors in support of a workplace environment respectful of human dignity, social responsibility, personal growth, and transition readiness; must be able to acknowledge that everyone is capable of positive change, that incarceration provides a powerful opportunity to effect positive change, and that the future public safety of Oregon depends on maintaining environments where such change is valued and nurtured.

This position requires working inside correctional facilities, prisons and Community Corrections offices that include daily contact with AICs, probationers, and post-prison offenders.

The work schedules driven by user need. Service and Incident request are entered into the Call Tracking System and assigned to the appropriate geographic pool. The incumbent will pull request from the pool in their area and travel to the work site. Requires occasional in-state and out-of-state overnight travel. Lifting PCs, terminals, and other computer equipment up to 25lbs, bending, crawling, and reaching under desks and computer workstations, and extensive walking to offices throughout the institutions.

Incumbent may be assigned to various work sites.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunities to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, any felony conviction will disqualify you for this position. CJIS clearance is done at the conditional job offer. If you have questions about whether your criminal record could disqualify you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodations to participate in the recruitment process please contact the recruiter and reference the requisition number.

Reference Number

REQ-209207