Technical Support Analyst - Endpoint Services

Global Payments Inc.; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Analyst to join the Endpoint Services team in Bengaluru.

You will provide end-user support across desktop, mobile, and peripherals, troubleshooting hardware, software, OS, and connectivity issues to meet service levels. The role requires 3+ years in enterprise desktop support, solid knowledge of Windows, M365, AD, and endpoint tools, and willingness for 24x7 shift work.

Qualifications

• Bachelor's degree in IT/CS or related discipline or equivalent practical experience.
• 3+ years of enterprise desktop support or endpoint support services.
• Strong knowledge of Windows, Microsoft 365, AD, and endpoint tools.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide end-user technical support for desktop, laptop, mobile, and collaboration tech.
• Troubleshoot hardware, software, OS, and connectivity issues within SLAs.
• Support endpoint lifecycle: provisioning, deployment, upgrades, asset management, retirement.
• Participate in OS migrations and workplace technology refresh initiatives.
• Collaborate with internal teams, vendors and stakeholders to maintain a secure computing env.

Skills

Windows OS

Microsoft 365

Active Directory

Endpoint management tools

Education

Bachelor's degree in IT/CS or related

Tools

Microsoft Intune

Workspace ONE

Omnissa Horizon

VMware Horizon

Citrix

Azure Virtual Desktop

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce.

What you'll own

• Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
• Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
• Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.
• Collaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.

What you'll bring

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.
• Timing 24*7 shift
• Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.

It's a bonus if you have

• Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.
• Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.
• Experience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.

This is a good opportunity to bring in some of our values and behaviors

Think like a client: We care deeply about our clients' success. We ask, listen and learn, staying curious to understand business needs before delivering solutions. Our passion drives excellence in every interaction and outcome.

Act like an owner: We take accountability for delivering outstanding support experiences and resolving issues efficiently. We empower one another to make informed decisions and continuously seek innovative ways to improve services.

Win as one team: We build strong partnerships across teams and geographies, embracing different perspectives and experiences. We work collaboratively to achieve shared goals and deliver exceptional results for our colleagues and customers.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.