Client Server Software Analyst

Global Payments; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Global Payments, a leader in payments technology, seeks a Client Server Software Analyst to join the Enterprise Monitoring team in Pune. You’ll own testing activities from requirement review through design, execution, defect triage, retesting and closure, ensuring quality in a global commerce platform.

You’ll create and execute manual test cases for ServiceNow stories, upgrades and releases, perform end-to-end and UAT testing, and collaborate with developers, product owners and QA to ship

Qualifications

• Strong understanding of manual testing practices, test design, defect lifecycle, regression testing, and quality management processes.
• Experience creating and executing test cases based on requirements, acceptance criteria, user stories, and business processes.
• Hands-on experience testing ServiceNow or similar enterprise workflow platforms.
• Hands-on experience with ServiceNow ATF, including creating, maintaining, troubleshooting, and executing ATF tests.

Responsibilities

• Takes ownership of assigned testing activities from requirement review through test design, execution, defect triage, retesting, and closure.
• Creates, maintains, and executes manual test cases for ServiceNow stories, integrations, upgrades, and releases.
• Performs functional, regression, integration, end-to-end, usability, role-based access, and UAT support testing.
• Validates ServiceNow functionality across forms, workflows, approvals, notifications, portals, workspaces, roles, integration, and data.
• Reviews requirements, acceptance criteria, and process documentation to identify test scenarios, gaps, risks, dependencies, and testability concerns.
• Performs initial triage of defects and issues to help isolate the root cause and provide actionable details to the developer.
• Retest resolved defects and validate the fixes meet requirements without introducing regression.
• Develops, maintains, and executes ServiceNow ATF tests where applicable, including scripted steps, custom step configurations, test data setup, and reusable automation components.

Skills

Manual testing

Test design

Defect lifecycle

UAT testing

ServiceNow

ATF testing

JavaScript

Troubleshooting

Sprint testing

Analytical thinking

Tools

ServiceNow

ServiceNow ATF

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Server Software Analyst to join our ever evolving Enterprise Monitoring team and help shape the future of global commerce.

What you’ll own

• Takes ownership of assigned testing activities from requirement review through test design, execution, defect triage, retesting, and closure.
• Creates, maintains, and executes manual test cases for ServiceNow stories, integrations, upgrades, and releases.
• Performs functional, regression, integration, end-to-end, usability, role-based access, and UAT support testing.
• Validates ServiceNow functionality across forms, workflows, approvals, notifications, portals, workspaces, roles, integration, and data.
• Reviews requirements, acceptance criteria, and process documentation to identify test scenarios, gaps, risks, dependencies, and testability concerns.
• Performs initial triage of defects and issues to help isolate the root cause and provide actionable details to the developer.
• Retest resolved defects and validate the fixes meet requirements without introducing regression.
• Develops, maintains, and executes ServiceNow ATF tests where applicable, including scripted steps, custom step configurations, test data setup, and reusable automation components.
• Maintains test assets, including manual and automated tests and related scripts.
• Supports sprint testing, release validation, upgrade testing, integration testing, regression testing, and UAT activities.
• Promptly communicates testing status, blockers, risks, quality concerns, and triage findings.
• Partners closely with developers, product owners, and the QA team to support successful delivery.
• Follows QA governance, test management standards, automation standards, documentation practices, and ServiceNow platform quality processes.
• Demonstrates accountability for assigned work and proactively escalates risks or blockers that may impact quality or delivery timeline.

What you’ll bring

• Strong understanding of manual testing practices, test design, defect lifecycle, regression testing, and quality management processes.
• Experience creating and executing test cases based on requirements, acceptance criteria, user stories, and business processes.
• Hands‑on experience testing ServiceNow or similar enterprise workflow platforms.
• Hands‑on experience with ServiceNow ATF, including creating, maintaining, troubleshooting, and executing ATF tests.
• JavaScript scripting ability, preferably within the ServiceNow platform.
• Ability to read, understand, and troubleshoot ServiceNow configurations and scripts, including business rules, client scripts, UI policies, ACLs, flows, notifications, and related platform behavior.
• Strong issue triage skills with the ability to isolate root cause and distinguish between defects, requirements gaps, data issues, configuration issues, integration issues, and expected behavior.
• Ability to document defects with enough detail for development teams to investigate efficiently.
• Understanding of sprint-based testing.
• Strong analytical thinking, attention to detail, problem‑solving skills, and ownership mindset.
• Ability to prioritize assigned work, manage competing deadlines, and escal…

It’s a bonus if you have

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.