Technical Support Analyst - Endpoint Services

Global Payments; Bengaluru; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Global Payments in Bengaluru seeks a Technical Support Analyst to join our Endpoint Services team. You will provide end-user technical support for desktop, laptop, mobile, peripheral and collaboration technologies across a global enterprise, delivering timely solutions within service levels.

The ideal candidate holds a Bachelor's degree in IT or related field and brings 3+ years of enterprise desktop support experience, with strong knowledge of Windows, Microsoft 365, Active Directory and

Qualifikationen

• Bachelor's degree in IT/CS or related field or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.

Aufgaben

• Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
• Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
• Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.

Kenntnisse

Enterprise desktop support

Customer service

Troubleshooting

Ausbildung

Bachelor's degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Active Directory

Intune

Workspace ONE

VMware Horizon

Citrix

Azure Virtual Desktop

Jobbeschreibung

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce.

What you'll own

• Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
• Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
• Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.
• Collaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.

What you'll bring

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.

Timing

• 24*7 shift
• Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.

Bonus

• Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.
• Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.
• Experience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.

Values and Behaviors

• Think like a client: We care deeply about our clients' success. We ask, listen and learn, staying curious to understand business needs before delivering solutions.
• Act like an owner: We take accountability for delivering outstanding support experiences and resolving issues efficiently. We empower one another to make informed decisions and continuously seek innovative ways to improve services.
• Win as one team: We build strong partnerships across teams and geographies, embracing different perspectives and experiences. We work collaboratively to achieve shared goals and deliver exceptional results for our colleagues and customers.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments and Worldpay

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

About Global Payments

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].