Learning Operations Specialist

Willscot; Pune District; Presencial; INR 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

Willscot is seeking an LMS Administrator to be the primary contact for learners, managers and instructors. You will manage LMS components, troubleshoot issues, generate compliance and training reports, and support ILT logistics.

The ideal candidate has 5–8 years of LMS administration experience, preferably SAP SuccessFactors Learning, strong data integrity and advanced Excel skills, and the ability to translate business requirements into scalable LMS solutions.

Formación

• 5–8 years of LMS administration experience.
• Hands-on experience managing learning items, curricula, programs, assignments, catalogs, and learner records.
• Strong experience troubleshooting LMS issues and working with technical support teams.
• Knowledge of SCORM standards and eLearning content management.
• Experience with LMS reporting, analytics, data integrity, system testing, and release validation.
• Ability to gather business requirements and translate them into scalable LMS solutions.
• Strong understanding of LMS architecture, integrations, and administration across multiple modules.
• Advanced Excel skills with strong analytical and reporting capabilities.
• Excellent communication, customer service, organization, and multitasking skills.

Responsabilidades

• Serve as the primary point of contact for LMS inquiries from learners, managers, instructors, and administrators.
• Administer and maintain LMS components including learning items, curricula, programs, classes, catalogs, assignment profiles, and learning assignments.
• Troubleshoot issues related to course assignments, completions, registrations, transcripts, certifications, notifications, reporting, content launches, and user access.
• Manage and resolve support tickets, escalating issues to HRIT, SAP SuccessFactors Support, or vendors when needed.
• Test system updates, patches, enhancements, and releases before deployment.
• Generate and analyze LMS reports on compliance, training completion, certifications, and learning metrics.
• Ensure data accuracy, reporting integrity, and provide learning insights to stakeholders.
• Support instructor-led training (ILT) logistics, scheduling, attendance tracking, and instructor assistance.
• Create and distribute learning communications, reminders, and training updates.
• Assist with Learning & Development projects, documentation, and project tracking.

Conocimientos

LMS administration

Troubleshooting

Excel

Communication

Project coordination

Data analytics

Educación

Bachelor's degree in HR / Education / Business

Herramientas

SAP SuccessFactors Learning

SCORM

Descripción del empleo

Role & responsibilities

• Serve as the primary point of contact for LMS inquiries from learners, managers, instructors, and administrators.
• Administer and maintain LMS components including learning items, curricula, programs, classes, catalogs, assignment profiles, and learning assignments.
• Troubleshoot issues related to course assignments, completions, registrations, transcripts, certifications, notifications, reporting, content launches, and user access.
• Manage and resolve support tickets, escalating issues to HRIT, SAP SuccessFactors Support, or vendors when needed.
• Test system updates, patches, enhancements, and releases before deployment.
• Generate and analyze LMS reports on compliance, training completion, certifications, and learning metrics.
• Ensure data accuracy, reporting integrity, and provide learning insights to stakeholders.
• Support instructor-led training (ILT) logistics, scheduling, attendance tracking, and instructor assistance.
• Create and distribute learning communications, reminders, and training updates.
• Assist with Learning & Development projects, documentation, and project tracking.

Preferred candidate profile

• Bachelors degree in Human Resources, Education, Business, or a related field (preferred).
• 5-8 years of experience in LMS administration, preferably SAP SuccessFactors Learning.
• Hands-on experience managing learning items, curricula, programs, assignments, catalogs, and learner records.
• Strong experience troubleshooting LMS issues and working with technical support teams.
• Knowledge of SCORM standards and eLearning content management.
• Experience with LMS reporting, analytics, data integrity, system testing, and release validation.
• Ability to gather business requirements and translate them into scalable LMS solutions.
• Strong understanding of LMS architecture, integrations, and administration across multiple modules.
• Advanced Excel skills with strong analytical and reporting capabilities.
• Excellent communication, customer service, organization, and multitasking skills.

Preferred Qualifications

• Experience supporting instructor-led training (ILT) logistics.
• Knowledge of adult learning principles and L&D best practices.
• Basic project management and coordination experience.