Technical Specialist - Microsoft Teams

Alstom Transport India Ltd; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Alstom Transport India Ltd. in Bengaluru seeks a Technical Specialist for Microsoft Teams to ensure seamless operation of Teams and related Office 365 services for a large user base. You will collaborate with global teams, liaise with Microsoft, and contribute to live events and feature deployments.

The role focuses on managing devices and licenses, optimizing call quality, and migrating fixed telephony to Teams Phone System while researching new features to enhance user experience.

Qualifications

• BE/BTech degree required.
• 8–10 years' experience in supporting Microsoft Teams.
• Enterprise-level Teams administration and architecture knowledge.
• Experience with Teams rooms and devices (Polycom, Lenovo, Yealink).
• Strong VOIP and network fundamentals.

Responsibilities

• Collaborate with UCC Architects on Teams implementation projects.
• Manage migration of fixed telephony to Teams Phone System.
• Configure and manage Teams video conferencing and audio devices.
• Analyze Call Quality Dashboard data to optimize user experience.
• Create and manage custom apps on Teams.
• Manage Teams licenses and monthly clean-ups.
• Support and manage global live events.
• Research, test, and deploy new Teams features.
• Troubleshoot and resolve Teams-related issues.

Skills

Microsoft Teams administration

Enterprise voice

Call quality analysis

Team collaboration

Education

BE/BTech

Tools

Wireshark

Fiddler

Teams monitoring tools

Polycom/Yealink devices

Job description

Technical Specialist - MS Teams

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Specialist - Microsoft Teams in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your expertise in Microsoft Teams administration and enterprise voice solutions in a cutting-edge global environment. You’ll work alongside collaborative, innovative, and solution-oriented teammates. You'll play a critical role in ensuring the seamless operation of Microsoft Teams and related Office 365 services for 80,000 users worldwide. Day-to-day, you’ll work closely with teams across the business (such as UCC & AD L3, Incident Management, and IT Security), liaise with external partners like Microsoft, and contribute to global-scale live events and much more. You’ll specifically take care of tasks such as managing Teams devices and licenses, optimizing call quality, and driving the migration of fixed telephony to Teams Phone System, but also research and implement new features to enhance user experiences.

Responsibilities

• Collaborating with UCC Architects on Microsoft Teams implementation projects
• Managing the migration of fixed telephony to Teams Phone System
• Configuring and managing Teams video conferencing and audio devices
• Analyzing Call Quality Dashboard data to optimize user experience
• Creating and managing custom apps on Teams
• Managing Teams-related licenses, including monthly clean-ups
• Supporting and managing global live events
• Researching, testing, and deploying new Teams features
• Providing technical expertise to troubleshoot and resolve issues

Qualifications

• Graduated B.E or B-Tech
• 8-10 years of experience supporting Microsoft Teams
• Strong knowledge of Microsoft Teams administration and architecture at an enterprise level
• Expertise in Teams Enterprise Voice, Teams Conferencing, and Live Events
• Experience with Microsoft Teams rooms (MTR) and devices like Polycom, Lenovo Smart Hubs, and Yealink
• Good understanding of VOIP protocols (SIP, RTP/RTCP, SRTP) and network configurations (DNS, DHCP)
• Proficiency in troubleshooting Teams call quality issues, including log analysis
• Familiarity with tools like Wireshark, Fiddler, and Teams monitoring/reporting tools
• Experience using PowerShell to maintain Microsoft Teams
• Strong oral and written communication skills
• Ability to work in shifts and adhere to Alstom policies and procedures
• A proactive, team-oriented mindset with excellent problem-solving skills

Things you’ll enjoy

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling and cutting-edge technologies
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects in a global environment
• Utilise our inclusive and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning programs
• Progress towards leadership roles or advanced technical expertise
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level

Mid Level