Site Reliability Engineer

Birlasoft; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Birlasoft is seeking a Reliability Engineer (NewRelic SME) to monitor systems proactively, automate routines, and improve application performance using New Relic and Splunk. You will design dashboards, set up alerts, and collaborate with development and support teams to prevent incidents.

This role emphasizes observability, capacity planning, and incident response with hands-on tooling (New Relic, Dynatrace, Splunk, Kubernetes).

Qualifications

• Experience in monitoring systems and automation to prevent incidents.
• Strong knowledge of APM, logs, metrics, and traces.
• Ability to design dashboards and alerts for reliability metrics.

Responsibilities

• Proactively monitor software systems to prevent incidents.
• Automate routine tasks to improve reliability and efficiency.
• Collaborate with development and support teams on testing and releases.
• Develop and track reliability metrics (SLOs/SLIs) and alerting thresholds.

Skills

Monitoring & Automation

APM

Observability

Dashboards

Incident Response

Collaboration

Capacity Planning

Mentoring

Documentation

Tools

New Relic

Dynatrace

Splunk

Kubernetes

Chef/Ansible

Terraform

GitLab CI/CD

PagerDuty

Job description

JD for reliability Engineer ( NewRelic SME ) –

• Monitoring and Automation: Proactively monitor software systems to prevent incidents and automate routine tasks.
• Effective Monitoring: Build monitoring systems that alert based on symptoms rather than outages.
• Application Performance Monitoring (APM): Implement and utilize APM tools such as New Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.
• Log Analysis with Splunk: Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.
• Dashboards Preparation: Create informative dashboards to visualize system health, performance, and key metrics.
• Alerts Setup: Configure alerts based on thresholds and anomalies to promptly address issues.
• Reports Scheduling: Set up regular reports to provide insights into system performance and reliability.
• Reliability Metrics: Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance.
• Observability Skills: Proficiency in observability practices, including distributed tracing, logging, and metrics collection.
• Collaboration: Partner with development, support teams to improve services through rigorous testing and release procedures.
• Capacity Planning: Participate in system design consulting and capacity planning.
• Debugging and Incident Response: Understand debugging information, handle incidents, and roll back faulty software pushes.
• AIOps:Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty
• Mentoring L1/L2 Support Teams: Provide guidance, mentorship to establish best practices on monitoring and observability.
• Infrastructure Management: Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.
• Documentation: Document processes and procedures to avoid redundancy.
• Enthusiastic Attitude: Approach challenges with enthusiasm and a proactive mindset.