Technical Specialist

Tata Consultancy Services; Indore District; On-site; INR 279,000 - 446,400; Full time

Job summary

A leading IT services company is hiring Technical Support Representatives in Indore. Candidates must have excellent communication skills and a background in tech support, with at least 1 year of experience. Responsibilities include providing 24/7 customer support for Google and Microsoft products, ensuring high levels of customer satisfaction. Graduate candidates with relevant certifications are preferred. Full-time positions with a seniority level of Associate are available.

Qualifications

• Must have B2 level proficiency in English.
• Willingness to work in a 24/7 environment.
• Experience in core tech support projects.

Responsibilities

• Assess and resolve customer issues through various channels.
• Provide technical support for Google/Microsoft products.
• Manage product troubleshooting and ticket resolutions.

Skills

Excellent communication skills

Chat experience

Typing skills

Experience in product troubleshooting

Knowledge of ITIL

Hands-on experience in Google/Microsoft products

Experience operating in AWS/Azure/Google Cloud

Education

HSC (12th Standard) with minimum 18 months experience

Graduate with more than 6 months experience

Tools

Ticketing tool knowledge

Google Workspace Administrator certification

Microsoft certifications

Job description

Explore New Horizons with TCS – Walk in and Relocate! | TCS Indore Hiring for Technical Support Representative - Voice

Openings: 300

Interview date: 4th January, 2026, Sunday

Interview time: 10 AM to 12:30 PM

Experience: 1-6 years

Role Overview

Technical Specialist (TSR - Technical Support Representative)

Educational Qualification

• HSC (12th Standard) with minimum 18 months of experience and maximum 10 years of experience.
• Graduate and above with more than 6 months of experience.

Key Responsibilities & Requirements

• Excellent communication skill – an English language proficiency assessment (written and spoken) will be conducted through the Versant tool. A minimum B2 level as per the CEFR framework is required.
• Chat experience in previous roles, good typing skills.
• Work in a 24/7 environment including night shift and weekends.
• Work location – TCS Offices operating in Chennai or Indore.
• Experience in Core Tech Support Projects, 6+ months of experience in infra, Storage, Service Desk.
• Experience in product troubleshooting, resolving issues/tickets.
• Knowledge of any ticketing tool, ITIL knowledge.
• Experience operating in hyperscaler environment (AWS, Azure, Google Cloud).
• Knowledge and hands‑on experience in supporting Google / Microsoft products.
• Google Workspace Administrator certification or Microsoft certifications.

Documents & Steps to Apply

EP NUMBER MANDATORY.

PLEASE CARRY 2 PASSPORT SIZE RECENT PHOTOGRAPHS.

GOVERNMENT ID AND PHOTOCOPY.

RESUME.

Step 2: Click to login.

Step 3: Click New user (Register with us).

Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).

Step 5: Once completed, your TCS no. will be generated which starts from EP2024XXXX.

Step 6: You will receive the EP number on your personal e‑mail ID. Interested Candidate may walk in at the below venue. It is mandatory to write EP Number & “Marcellinius” as reference on CV.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

IT Services and IT Consulting

Additional Information

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