Direct Walk-In Opportunity @TCS BPS for Customer Service (Domestic) @Bengaluru! on Saturday,14t[...]

Tata Consultancy Services Limited; Bengaluru; On-site; INR 280,000 - 420,000; Full time

Job summary

A leading IT services firm in Bengaluru is looking for a Customer Care Specialist to manage calls from customers regarding various requests. The role requires 1-10 years of customer service experience, good communication skills in English and Hindi, and the ability to resolve issues effectively. Candidates should hold a graduate degree, and immediate joiners are preferred. TCS ensures no fees are charged during recruitment. Bring necessary documents during the walk-in interview.

Qualifications

• Minimum 1-10 years of customer service experience required.
• Immediate joiners or candidates with up to 30/60 days' notice preferred.
• All educational and employment documents must be provided.
• Graduate with the specified experience; BE/BTech/ME/MTech not eligible.
• Team leadership experience is beneficial for certain profiles.

Responsibilities

• Handle calls from customers regarding various product requests.
• Provide support and information to keep customers satisfied.
• Resolve issues by clarifying problems and implementing solutions.
• Maintain professionalism and discretion when handling sensitive information.
• Be flexible to work six days a week during day shifts.

Skills

Attention to detail

Good organizational skills

Multitasking ability

Professionalism

Problem-solving

Language proficiency in English

Language proficiency in Hindi

Teamwork

Regional language knowledge

Education

Graduate (10+2+3)

HSC (10+2)

BE/BTech/ME/MTech not eligible

Team lead with 5+ years of relevant experience

Job description

Direct Walk-In Opportunity @TCS BPS for Customer Service (Domestic) @Bengaluru! on Saturday,14th March 2026

Note: Please go through the norms below before you apply

Walkin Drive Location: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru - 560100

Position Summary

Customer care specialist is responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Experience required

• Attention to detail, good organizational skills, ability to multitask
• Candidates must have between 1-10 years of customer service experience
• Teamwork ability, and professionalism in handling sensitive information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Flexible to work six days a week during day shift
• Language proficiency: English (Working Proficiency) & Hindi(Mandate) and one regional language
• Graduate (10+2+3) and above with minimum 10 months of experience and HSC(10+2) with minimum 18 months of experience and maximum of 5 years of relevant experience. BE/BTech/ME/MTech not eligible
• Team lead with 5+ years of relevant experience
• Immediate joiners or candidates with up to 30/60 days' notice preferred
• All educational and employment documents are mandatory to have
• Salary credits from all previous employers must have been processed through a bank account. Cash payments are not acceptable.

Candidates to Bring

• Updated CV
• Photocopy of Aadhaar and EPFO service history
• All education/employment documents
• EPFO Service History
• 1 Passport size photograph

Interview Process Norms

• TCS will not be responsible for any loss of original certificates (X/XII/Graduation, PG, or any other certificates). It is the sole responsibility of the candidates.
• Two/four-wheelers can be parked in the designated parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Restrooms are located near the wash area of the cafeteria.

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."