Technical Solution Engineer - RAN

Ericsson; Gurugram District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal Opportunity Employer

Global team

Descripción de la vacante

Ericsson in Gurgaon, India seeks a Technical Solution Engineer to provide expert product support and act as the final escalation point for complex customer issues. You will collaborate with global customers and development teams to investigate critical issues and drive resolution, gaining hands-on exposure to RAN technologies and AI features.

The role emphasizes problem analysis, rapid learning of new 5G features, and close coordination with cross-functional teams to ensure network reliability

Formación

• Strong knowledge of 5G RAN, NR NSA/SA, and ESS RAN/Core Network architecture.
• Understanding of RAN protocols and procedures.
• Ability to analyze L3/L2 and physical layer traces.
• Ability to understand new 5G features quickly.
• Basic knowledge of 5G core and EPC functionalities.
• Basic understanding of RAN tuning and optimization techniques.
• Academic credentials from recognized institutions; verification may be required.

Responsabilidades

• Provide expert product support and act as final technical escalation point.
• Collaborate with global customers and development teams to investigate critical issues.
• Resolve complex customer issues to contribute to product stability and service quality.
• Analyze customer-reported problems and gather data for reproduction.
• Work with tickets using global support processes and tools.

Conocimientos

RAN 5G

NR NSA/SA

L3/L2 analysis

Troubleshooting

Support tools

Collaboration

Educación

B.Tech / BE in Electronics/Telecom

Herramientas

Wireshark

Support tools

Descripción del empleo

Job Description:

Join our Team

About this opportunity

Join the GSD SDU India RAN Global Support team and help customers keep their critical business and operational support systems reliable, secure, and efficient. As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution. The role offers hands‑on exposure to RAN and telecom technologies, automation, and AI, alongside opportunities to deepen your technical expertise through continuous learning and teamwork. This team plays an important role in helping customers build resilient networks and advance their digital transformation. Alo provides opportunity to understand New 5G Features and Functionality.

What you will do

• RAN Level /Level-3 Support Experience Required
• Minimum 3-4 years of Experience in RAN Software Support/Troubleshooting
• Fix and resolve problems to stabilize and optimize customer networks.
• Analyze and find suitable solutions for issues reported by customers, through contact with them gather data and information about any specific problem that has been reported to Ericsson.
• Work with assigned tickets, using support tools according to global support processes and procedures.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• Needs to provide solutions to customer problems according to established processes and contracted Service Level Agreements.
• In case additional services are contracted with the customer the Support engineer will also handle e.g. Pre-emptive and Software Update handling.

The skills you bring

• Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
• Strong understanding of RAN Protocols and Procedures.
• Competence in Analyzing L3, L2 and Physical layer traces and Error.
• Competent in developing quick understanding of New 5G Features and Functionality.
• Basic Knowledge about 5G core and EPC Functionalities.
• Basic Understanding RAN tuning and Optimization techniques.

• All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Gurgaon

Req ID:793308

Requirements: