Solution Technical Engineer - RAN

Ericsson; Dadri; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Ericsson in Gurgaon, India, is seeking a Technical Solution Engineer to provide expert product support for RAN and telecom networks. You will act as a final technical escalation point, resolving complex customer issues and improving service quality.

You will collaborate with global customers and development teams, gaining hands-on exposure to 5G features, automation, and AI, while ensuring adherence to SLAs and contributing to network resilience and digital transformation.

Formación

• RAN Level 3 support experience required.
• 3–4 years of experience in RAN software support/troubleshooting.
• Ability to analyze L3, L2 and physical layer traces.
• Knowledge of 5G NR NSA/SA and Core Network architectures is desirable.

Responsabilidades

• Fix and resolve problems to stabilize and optimize customer networks.
• Analyze reports and gather data from customers for issues.
• Work with assigned tickets using global support processes.
• Collaborate in an international environment with colleagues, customers and suppliers.
• Provide solutions under established SLAs and manage software update tasks when contracted.

Conocimientos

RAN Level 3 Support

RAN Troubleshooting

5G RAN Knowledge

Network Architecture

Trace Analysis

Descripción del empleo

About this opportunity:

Join the GSD SDU India RAN Global Support team and help customers keep their critical business and operational support systems reliable, secure, and efficient.As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution. The role offers hands‑on exposure to RAN and telecom technologies, automation, and AI, alongside opportunities to deepen your technical expertise through continuous learning and teamwork. This team plays an important role in helping customers build resilient networks and advance their digital transformation. Alo provides opportunity to understand New 5G Features and Functionality.

Join our Team

About this opportunity:

Join the GSD SDU India RAN Global Support team and help customers keep their critical business and operational support systems reliable, secure, and efficient.As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution. The role offers hands‑on exposure to RAN and telecom technologies, automation, and AI, alongside opportunities to deepen your technical expertise through continuous learning and teamwork. This team plays an important role in helping customers build resilient networks and advance their digital transformation. Alo provides opportunity to understand New 5G Features and Functionality.

What you will do:

• RAN Level /Level-3 Support Experience Required
• Minimum 3-4 years of Experience in RAN Software Support/Troubleshooting
• Fix and resolve problems to stabilize and optimize customer networks.
• Analyze and find suitable solutions for issues reported by customers, through contact with them gather data and information about any specific problem that has been reported to Ericsson.
• Work with assigned tickets, using support tools according to global support processes and procedures.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• Needs to provide solutions to customer problems according to established processes and contracted Service Level Agreements.
• In case additional services are contracted with the customer the Support engineer will also handle e.g. Pre-emptive and Software Update handling.

The skills you bring:

• Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
• Strong understanding of RAN Protocols and Procedures.
• Competence in Analyzing L3, L2 and Physical layer traces and Error.
• Competent in developing quick understanding of New 5G Features and Functionality.
• Basic Knowledge about 5G core and EPC Functionalities.
• Basic Understanding RAN tuning and Optimization techniques.
• “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Gurgaon