Solution Technical Engineer - RAN

Cradlepoint; Dadri, Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ericsson is seeking a Technical Solution Engineer in India to join the GSD SDU India RAN Global Support team. You will provide expert product support, act as final escalation, and resolve complex customer issues to ensure network reliability and performance.

You will collaborate with global customers and development teams, working on hands-on RAN and telecom technologies, automation, and AI, contributing to digital transformation and service quality.

Qualifications

• 3-4 years of Experience in RAN Software Support/Troubleshooting.
• Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
• Strong understanding of RAN Protocols and Procedures.
• Ability to analyze L3/L2 and Physical layer traces and errors.
• All academic credentials must be from recognized institutions and are verifiable.

Responsibilities

• Provide expert product support and act as final technical escalation point.
• Resolve complex customer issues to improve product stability and service quality.
• Collaborate with global customers and development teams to investigate critical issues.
• Work with tickets using global support processes and tools.
• Communicate effectively in an international environment with customers and suppliers.

Skills

5G RAN

NR NSA/SA

RAN Protocols

Troubleshooting

Trace analysis

Job description

About this opportunity:

Join the GSD SDU India RAN Global Support team and help customers keep their critical business and operational support systems reliable, secure, and efficient. As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution. The role offers hands‑on exposure to RAN and telecom technologies, automation, and AI, alongside opportunities to deepen your technical expertise through continuous learning and teamwork. This team plays an important role in helping customers build resilient networks and advance their digital transformation. Alo provides opportunity to understand New 5G Features and Functionality.

What you will do:

• RAN Level /Level-3 Support Experience Required
• Minimum 3-4 years of Experience in RAN Software Support/Troubleshooting
• Fix and resolve problems to stabilize and optimize customer networks.
• Analyze and find suitable solutions for issues reported by customers, through contact with them gather data and information about any specific problem that has been reported to Ericsson.
• Work with assigned tickets, using support tools according to global support processes and procedures.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• Needs to provide solutions to customer problems according to established processes and contracted Service Level Agreements.
• In case additional services are contracted with the customer the Support engineer will also handle e.g. Pre-emptive and Software Update handling.

The skills you bring:

• Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
• Strong understanding of RAN Protocols and Procedures.
• Competence in Analyzing L3, L2 and Physical layer traces and Error.
• Competent in developing quick understanding of New 5G Features and Functionality.
• Basic Knowledge about 5G core and EPC Functionalities.
• Basic Understanding RAN tuning and Optimization techniques.

• All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson: At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 793254