Senior Engineer- IP

Ericsson; Dadri; Presencial; INR 1 800 000 - 2 800 000; Tempo integral

Resumo da oferta

Ericsson Noida seeks an experienced IP network engineer to analyze alarms, troubleshoot, and implement change requests on routers, switches, firewalls, and security gateways. The role focuses on fault management, RCA, and maintaining service availability while meeting SLAs.

Ideal candidates have 6–14 years in IP networking with CISCO IOS, OSPF, BGP, MPLS, IPsec, and related technologies, and enjoy cross-team collaboration and proactive problem-solving.

Qualificações

• Experience in alarm analysis, fault management and RCA on IP nodes.
• Proven ability to identify root causes of incidents and recommend resolutions.
• Strong collaboration with Field Teams and ITSM processes.

Responsabilidades

• Identify root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution action.
• Actively supervising ITSM ticket queues to maintain MTTR.
• Collaborate with Field Team for hardware failures and node reachability.
• Ensure timely restoration of services and adherence to SLA.
• Perform node health checks and document MIR/CSR details.

Conhecimentos

IP Networking

OSPF

BGP

MPLS

IPSec

Cisco IOS

VXLAN

Spine-Leaf

LAN/WAN Troubleshooting

Descrição da oferta de emprego

Join our TeamAbout this opportunityThis Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.What you will doActively Supervising of ITSM Ticket queues to maintain MTTR.Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).First point of contact for support of any alarm/event/KPI related issues.Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.Node health checks and backups & trouble-shoot the deviation identified.Sharing details for MIR & CSR to respective teams.End to End Network Understanding.3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.You will bringGood knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.IP Security protocols- IPSEC, GRE, VPN, CGNat.CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.Good Communication & trouble-shooting skills.6-14 years of relevant in IP DomainAll academic credentials must be from recognized and accredited institutions and are further subject to verification.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: India (IN) || NoidaReq ID: 790227