Technical Solution Engineer

Ericsson; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Ericsson India (Gurugram) is seeking a Support Engineer to handle customer-reported problems, perform configuration, fault analysis, and end-to-end troubleshooting in the network.

You will coordinate with teams on HLR, MSS, IMS/UDM, perform software updates, and implement new features while following incident response procedures.

Qualifications

• Handles customer issues and ensures timely resolution.
• Responds to emergencies and critical incidents in the network.
• Manages Software Update Management (SUM) processes.
• Maintains knowledge repositories and learns from incidents.
• Familiar with Remote Service Gateway (RSG) and related tools.

Responsibilities

• Configuration of network elements and services.
• CSR handling and client communications.
• Fault analysis across incidents and problem tickets.
• End-to-end troubleshooting of network issues.
• Handling of HLR, MSS, or IMS/UDM components.
• CSR handling focusing on fault analysis and troubleshooting.
• Emergency handling and corrective maintenance in the network.
• Software updates and upgrades to systems and software.
• Implementation of new features as required.

Skills

Customer issue handling

Emergency handling

SUM handling

Knowledge management

Remote Service Gateway (RSG)

Job description

Join our Team

About this opportunity:

The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.

What you will do:

• Responsible for Configuration
• CSR Handling
• Fault analysis
• E2E troubleshooting.
• Handling of HLR, MSS, or IMS / UDM
• CSR Handling (Fault Analysis, Troubleshooting)
• Emergency handling & Corrective maintenance in the network.
• Software updates, Upgrades
• New Features Implementation.

The skills you bring:

• Customer Issue handling
• Emergency handling
• Software Update Management (SUM) handling
• Knowledge Management
• Remote Service Gateway (RSG)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon