Solution Architect - Packet Core

Ericsson; Gurugram District; On-site; INR 3,800,000 - 7,000,000; Full time

Job summary

Ericsson seeks a Solution Architect-Packet Core in Gurgaon to lead fault isolation and provide end-to-end support for 4G/5G Cloud and Packet Core solutions. You will work on-site with customer teams, manage recovery and handover processes, and drive lifecycle management for customer-specific solutions.

You will bring 12–15 years of experience, a degree, and deep cloud/network knowledge, collaborating across teams while identifying opportunities to grow Ericsson's solutions with customers.

Qualifications

• 12–15 years of experience in solution architecture and telecom networks.
• Strong knowledge of 4G/5G Packet Core and cloud infrastructure.
• Experience with change management and customer-focused service delivery.
• Ability to lead fault isolation and network recovery efforts.

Responsibilities

• Lead fault isolation and emergency handling for CSRs and outages.
• Coordinate continuous customer support handover with change management.
• Develop and enhance network recovery procedures.
• Provide technical support for product-specific CSRs as needed.
• Collaborate on-site with customer operations teams as the interface.
• Manage solution lifecycle including deployments and upgrades.
• Identify opportunities to promote Ericsson solutions to customers.
• Engage in solution-level delivery and cross-team collaboration.

Skills

Fault isolation

Cloud & Packet Core

Solution-level support

Change management

Customer consultation

Network troubleshooting

Presentation skills

Business acumen

Education

Bachelor's degree or equivalent

Job description

Join our Team

About this opportunity: This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions. The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes. As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance. This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.

What you will do:

• Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
• Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity.
• Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
• Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
• Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
• Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
• Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services.
• Customer consultation handling on Solution level
• On-site (Customer Office) working embedded within customer Operations team.

The skills you bring:

• 12-15 years of experience
• Education: A first academic degree or equivalent qualification
• 4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC and cloud infrastructure.
• Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components
• Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments.
• Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.
• Change Management: Hands‑on experience in managing change control processes within customer support, especially during solution handover and deployment.
• Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction.
• Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers.
• Network level competence
• Knowledge of the 3GPP or any other relevant standard for his/her area
• Ability to learn Ericsson Portfolio.
• Service Delivery Process.
• Negotiation & argumentation skills.
• Presentation skills (oral and written).
• Software Update Management.
• Software Support.
• Delivering Results & Meeting Customer Expectation

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon