Technical Services Manager (TSM) role

Tech Mahindra

Hyderabad, Pune District, Bengaluru

Hybrid

INR 2,500,000 - 4,500,000

Full time

14 days+

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Job summary

Tech Mahindra seeks an experienced Technical Services Manager (TSM) to drive SAP ECS cloud transformation, upgrade programs, migrations and operational excellence across complex SAP landscapes.

The role requires deep expertise in SAP Basis, SAP HANA, SAP S/4HANA, cloud technologies, upgrades, migrations, and ECS operations, with strong collaboration across SAP engineering, cloud providers and customer teams.

Qualifications

Strong experience in SAP Basis Administration, SAP HANA, SAP S/4HANA, SAP NetWeaver, SAP ECS Operations.
Proven track record in SAP upgrades and migrations and cloud transformation programs.
Experience with cloud platforms (Azure, AWS, GCP) and ECS governance.

Responsibilities

Act as the primary technical advisor for SAP ECS customers.
Deliver proactive technical service management to improve outcomes.
Manage day-to-day SAP ECS service delivery and governance.
Lead upgrade and transformation projects across SAP ECS landscapes.
Coordinate cloud migrations to Azure, AWS, or GCP and ensure post-go-live stabilization.
Provide executive-level reporting and stakeholder management.

Skills

SAP Basis

SAP HANA

SAP S/4HANA

Cloud technologies

Upgrades & Migrations

ECS operations

Cloud migrations

Executive stakeholder management

Tools

Azure

AWS

GCP

Job description

Technical Services Manager (TSM) role-Pan India-Immediate Joiners-7+ yrs of exp

We are looking for an experienced Technical Services Manager (TSM) to serve as a trusted technical advisor for SAP Enterprise Cloud Services customers. The TSM will drive cloud transformation initiatives, SAP upgrade programs, migration projects, and operational excellence across complex SAP landscapes.

This role requires strong expertise in SAP Basis, SAP HANA, SAP S/4HANA, cloud technologies, upgrades, migrations, and ECS operations. The ideal candidate will collaborate with customers, SAP engineering teams, cloud providers, and internal stakeholders to ensure successful project execution while maximizing business value and customer satisfaction.

Key Responsibilities

Technical Service Management

Act as the primary technical advisor and trusted partner for assigned SAP ECS customers.
Deliver proactive technical service management to improve customer outcomes and satisfaction.
Manage day-to-day SAP ECS service delivery and operational governance.
Lead service review meetings and continuous improvement initiatives.
Ensure compliance with SLAs, operational standards, and SAP best practices.
Provide executive-level reporting, stakeholder management, and technical governance.

SAP Upgrade & Transformation Projects

Lead end-to-end SAP upgrade projects across SAP ECS customer landscapes.
Manage SAP S/4HANA, SAP HANA, SAP NetWeaver, Kernel, and Operating System upgrade activities.
Conduct technical assessments, upgrade planning, risk management, and execution.
Coordinate testing, cutover planning, go-live support, and post-upgrade stabilization.
Drive infrastructure modernization and platform upgrade initiatives.

Cloud Migration & RISE with SAP

Lead cloud transformation and migration projects into SAP ECS and RISE with SAP environments.
Manage migration initiatives from on-premise landscapes to hyperscaler platforms including:

Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)

Support SAP S/4HANA transformations and SAP HANA migrations.
Conduct landscape assessments and recommend cloud transformation strategies.
Drive cloud onboarding and adoption programs.

Operations & Incident Management

Monitor system health, availability, performance, and capacity management.
Manage critical incidents, major escalations, and root cause analysis activities.
Coordinate change management, release management, and maintenance planning.
Ensure successful execution of system copies, refreshes, and landscape optimization activities.
Identify automation opportunities to improve operational efficiency and service quality.

High Availability & Compliance

Support High Availability (HA), Disaster Recovery (DR), and Business Continuity requirements.
Ensure security, compliance, audit readiness, and governance across SAP cloud environments.
Design and recommend resilient architectures that maximize system performance and availability.

Cross-Functional Collaboration

Collaborate closely with SAP Engineering, Operations, Architecture, Cloud Infrastructure, and Customer teams.
Partner with customers to understand business transformation goals and challenges.
Recommend SAP Enterprise Cloud Services offerings and technical solutions aligned with business objectives.

Required Qualifications

Technical Expertise

Strong experience in:

SAP Basis Administration
SAP HANA
SAP S/4HANA
SAP NetWeaver
SAP ECS Operations
SAP Upgrades and Migrations
Cloud Transformation Programs

Comprehensive understanding of:

SAP S/4HANA Architecture
SAP Conversion & Migration Methodologies
SAP Upgrade Tools and Processes
SAP HANA Architecture

Cloud & Infrastructure Knowledge

Solid hands-on knowledge of hyperscaler platforms:

Microsoft Azure
AWS
Google Cloud Platform (GCP)

Understanding of:

High Availability (HA) Architectures
Disaster Recovery (DR) Solutions
Network Technologies
Load Balancers
Virtual Machines and Virtualization Technologies

Professional Experience

Experience in technical planning, implementation, configuration, and integration of SAP solutions.
Proven experience managing SAP upgrade, migration, and cloud transformation projects.
Strong customer-facing consulting experience with a focus on customer success and satisfaction.
Experience leading complex technical engagements across global environments.

Preferred Skills