Technical Services Manager (TSM)

Tech Mahindra

Bengaluru

On-site

INR 1,600,000 - 3,200,000

Full time

14 days+

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Job summary

Tech Mahindra is seeking an experienced Technical Services Manager (TSM) to serve as a trusted technical advisor for SAP Enterprise Cloud Services customers across Pan India. The TSM will drive cloud transformation, SAP upgrade programs, migrations, and operational excellence in complex SAP landscapes.

The role requires deep SAP Basis, HANA, S/4HANA expertise and hands-on ECS operations experience to ensure successful project execution and maximum customer value.

Qualifications

Experience managing SAP upgrade, migration, and cloud transformation projects.
Strong customer-facing consulting experience with customer success focus.
Experience leading complex technical engagements across global environments.

Responsibilities

Act as the primary technical advisor and trusted partner for assigned SAP ECS customers.
Deliver proactive technical service management to improve customer outcomes and satisfaction.
Manage day-to-day SAP ECS service delivery and operational governance.
Lead service review meetings and continuous improvement initiatives.
Ensure compliance with SLAs, operational standards, and SAP best practices.
Provide executive-level reporting, stakeholder management, and technical governance.
Manage SAP S/4HANA, SAP HANA, SAP NetWeaver, Kernel, and OS upgrade activities.
Coordinate testing, cutover planning, go-live support, and post-upgrade stabilization.
Lead cloud transformation and migration projects into SAP ECS and RISE with SAP.

Skills

SAP Basis Administration

SAP HANA

SAP S/4HANA

SAP NetWeaver

SAP ECS Operations

SAP Upgrades & Migrations

Migration Methodologies

AWS

HA/DR Architectures

Cloud Transformations

GCP/Azure

Virtual Machines

Job description

Technical Services Manager (TSM) -7+ yrs exp-Immediate Joiner-Pan India

We are looking for an experienced Technical Services Manager (TSM) to serve as a trusted technical advisor for SAP Enterprise Cloud Services customers. The TSM will drive cloud transformation initiatives, SAP upgrade programs, migration projects, and operational excellence across complex SAP landscapes.

This role requires strong expertise in SAP Basis, SAP HANA, SAP S/4HANA, cloud technologies, upgrades, migrations, and ECS operations. The ideal candidate will collaborate with customers, SAP engineering teams, cloud providers, and internal stakeholders to ensure successful project execution while maximizing business value and customer satisfaction.

Key Responsibilities

Technical Service Management

Act as the primary technical advisor and trusted partner for assigned SAP ECS customers.
Deliver proactive technical service management to improve customer outcomes and satisfaction.
Manage day-to-day SAP ECS service delivery and operational governance.
Lead service review meetings and continuous improvement initiatives.
Ensure compliance with SLAs, operational standards, and SAP best practices.
Provide executive-level reporting, stakeholder management, and technical governance.

SAP Upgrade & Transformation Projects

Manage SAP S/4HANA, SAP HANA, SAP NetWeaver, Kernel, and Operating System upgrade activities.
Conduct technical assessments, upgrade planning, risk management, and execution.
Coordinate testing, cutover planning, go-live support, and post-upgrade stabilization.
Drive infrastructure modernization and platform upgrade initiatives.

Cloud Migration & RISE with SAP

Lead cloud transformation and migration projects into SAP ECS and RISE with SAP environments.
Manage migration initiatives from on-premise landscapes to hyperscaler platforms including:
Amazon Web Services (AWS)
Support SAP S/4HANA transformations and SAP HANA migrations.
Conduct landscape assessments and recommend cloud transformation strategies.
Drive cloud onboarding and adoption programs.

Operations & Incident Management

Monitor system health, availability, performance, and capacity management.
Manage critical incidents, major escalations, and root cause analysis activities.
Coordinate change management, release management, and maintenance planning.
Ensure successful execution of system copies, refreshes, and landscape optimization activities.
Identify automation opportunities to improve operational efficiency and service quality.

High Availability & Compliance

Support High Availability (HA), Disaster Recovery (DR), and Business Continuity requirements.
Ensure security, compliance, audit readiness, and governance across SAP cloud environments.
Design and recommend resilient architectures that maximize system performance and availability.

Cross-Functional Collaboration

Collaborate closely with SAP Engineering, Operations, Architecture, Cloud Infrastructure, and Customer teams.
Partner with customers to understand business transformation goals and challenges.
Recommend SAP Enterprise Cloud Services offerings and technical solutions aligned with business objectives.

Required Qualifications

Technical Expertise

Strong experience in:
SAP Basis Administration
SAP HANA
SAP S/4HANA
SAP NetWeaver
SAP ECS Operations
SAP Upgrades and Migrations
SAP Conversion & Migration Methodologies
SAP Upgrade Tools and Processes
Solid hands-on knowledge of hyperscaler platforms:
AWS
Understanding of:
High Availability (HA) Architectures
Disaster Recovery (DR) Solutions
Network Technologies
Load Balancers
Virtual Machines and Virtualization Technologies

Professional Experience

Experience in technical planning, implementation, configuration, and integration of SAP solutions.
Proven experience managing SAP upgrade, migration, and cloud transformation projects.
Strong customer-facing consulting experience with a focus on customer success and satisfaction.
Experience leading complex technical engagements across global environments.

Preferred Skills