Technical Services Engineer - Pudukottai

DALMIA BHARAT Ltd; Pudukkottai; On-site; INR 520,000 - 840,000; Full time

Job summary

A leading cement manufacturing firm is seeking a Technical Services Engineer in Pudukottai. This role involves achieving sales targets through technical expertise, managing client relations, and providing after-sales support. The ideal candidate should have an MBA in Sales/Marketing and strong problem-solving skills. This full-time position offers opportunities for innovation and digital transformation in a dynamic workplace.

Qualifications

• Strong technical support and troubleshooting skills.
• Excellent problem-solving and communication abilities.
• Proficient in time management and prioritization.
• Experience in digitization and automation initiatives.

Responsibilities

• Lead the achievement of sales targets using technical skills.
• Manage client accounts and ensure timely transactions.
• Develop long-term client relationships to maximize sales.
• Identify new clients in designated regions and build long-term relationships.
• Provide pre-sales technical assistance and post-sales support.
• Assist bids and tenders from a technical perspective.
• Promote digitalization and adoption of new technologies in selling.

Skills

Technical support

Problem-solving

Communication skills

Time Management

Adaptability

Adaptability

Self-development

Digitization orientation

Tech adoption

Continuous learning

Customer service

Education

MBA/PGDM in Sales/Marketing

Job description

Technical Services Engineer - Pudukottai

Job Description

Objective

The purpose of this role is to lead and ensure that the period's sales goals are met and use technical abilities to take action to boost market share or sales goals. The incumbent is responsible for monitoring dealers, ensuring timely transactions, and managing client accounts. The organization's long-term and short-term goals by taking measures to encourage DCBL's growth and ensure ongoing growth.

Responsibilities

• Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills. Calculate client quotations and administer client accounts to ensure there are no gaps in transactions.
• Coordinate with the Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements.
• Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention of the same.
• Search for new clients who might benefit from company products or services and maximize client potential in designated regions. Develop long-term relationships with clients, through managing and interpreting their requirements.
• Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery. Monitor sales targets and take preventive/corrective measures to avoid shortfalls.
• Assist colleagues with bids and tenders for new clients from a technical perspective. Liaise regularly with other members of the sales team and colleagues from a range of departments.
• Provide pre-sales technical assistance and product education. Work on after-sales support services and provide technical back up as required. Make technical presentations and demonstrate how a product meets client needs.
• Help in the design of custom-made products. Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, sales recording, invoice generation applications/portable machines, social media, etc.
• Ensure initiation and sensitization of the employees towards digitization and automation of the processes.
• Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization.
• Self/ Team Development: Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural. Undergo training as required for the team’s development and update self-knowledge base to cater the organization need.

Knowledge, Skills and Experience

Educational Qualification

MBA/PGDM in Sales/Marketing

Specific Certification (If required)

Experience required for the role

Competency required

• Technical support, troubleshooting, and maintaining products and systems.
• Problem-solving and Communication skills
• Time Management and Prioritization
• Application Management & Digitalization
• Technical-expertise and Quality focus
• Adaptability and Learning Agility
• Self-development and Leadership skills
• Orient employees to digitization and automation processes.
• Adopting technology and techniques
• Learning and updating
• Customer service orientation

About Us

A merger of experience and expertise, Dalmia is the pioneer and leader in innovation for the last seven decades. Our growth story is the effort of our people and our management. We believe in providing a friendly and open-door culture with the opportunity to work in the best areas as well as explore the capacity of the organization and one\'s own potential

Job Info

• Job Identification 8896
• Posting Date 09/20/2025, 11:52 AM
• Apply Before 09/27/2025, 11:52 AM
• Degree Level Graduate
• Job Schedule Full time
• Job Shift Day
• Locations Dalmia Cement (Bharat) Limited, Trichy, Tamil Nadu, 620018, IN